On-Call Scheduling question

dan167
Tera Guru

‎08-20-2025 01:59 PM

Has anyone setup an On-call roster to send an email to a group or send a teams message to group instead of the primary user that is on-call. Is this possible without custom code/workflow?

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dan167
Tera Guru
In response to Mark Manders

‎08-22-2025 04:52 AM

I think they are wanting to use it for the escalation policy but yeah you bring up a good point. Maybe this does not need to be in SN at all.

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Dr Atul G- LNG
Tera Patron

‎08-21-2025 04:03 AM

Hi @dan167 

 

On-call specifically refers to the dedicated agent who is responsible for being notified. Without custmization, the system will not  trigger notifications to that teams.

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