Hello.
We are in the middle of a Service Operations Workspace implementation for a customer and currently looking at the landing page. Our problem is that when clicking on the donut filters, the list below doesn't change. Clicking 'View all' is not a problem, and the next donut (Unassigned incidents) works fine, so does 'Tasks assigned to your team', which we made in addition.
We've followed these instructions as well: https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-operations-...
I've checked the SowIncidentLandingPageUtils that's been made to extend SowIncidentLandingPageUtilsSNC, but can see no issue there, here's that code:
function include({ imports }) {
let serviceDeskLandingPageUtilsSNC = imports['sn_sow_inc.SowIncidentLandingPageUtilsSNC']();
class ServiceDeskLandingPageUtils extends serviceDeskLandingPageUtilsSNC {
static async getVisualizationConfig(helpers, mode) {
const evamDef = this.getEvamDef();
let visualizationConfig = [{
"id": "incident_assigned",
"tableName": "incident",
"tableDisplayValue": "Incident",
"myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe^state!=6^state!=7^state!=9",
"myTeamQuery": "active=true^assigned_toISNOTEMPTY^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744^state!=6^state!=7^state!=9",
"listView": mode == "your_work" ? "sow_landing_page_assigned" : "sow_landing_page",
"header": mode == 'your_work' ? await helpers.translate("Incidents assigned to you") : await helpers.translate("Incidents assigned to your team"),
"groupByField": "assigned_to",
"evamId": evamDef['incidentEvamDefinitionId'],
"updated_on": "^ORDERBYDESCsys_updated_on",
},
{
"id": "unassigned_incidents",
"tableName": "incident",
"tableDisplayValue": "Incident",
"myWorkQuery": "active=true^assigned_toISEMPTY^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744",
"myTeamQuery": "active=true^assigned_toISEMPTY^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744",
"listView": mode == "your_work" ? "sow_landing_page_assigned" : "sow_landing_page",
"header": await helpers.translate("Unassigned incidents"),
"groupByField": "priority",
"evamId": evamDef['incidentEvamDefinitionId'],
"updated_on": "^ORDERBYDESCsys_updated_on",
},
{
"id": "task_assigned_to_me",
"tableName": "task",
"tableDisplayValue": "Task",
"myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe",
"myTeamQuery": "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744",
"listView": 'sow_landing_page',
"header": mode == 'your_work' ? await helpers.translate("Tasks assigned to you") : await helpers.translate("Tasks assigned to your team"),
"groupByField": "sys_class_name",
"evamId": evamDef["TaskEvamDefinitionId"],
"updated_on": "^ORDERBYDESCsys_updated_on",
}
];
// Add new config for requested items
const newConfig = {
id: "sc_req_item_assigned",
tableName: "sc_req_item",
tableDisplayValue: "Requested Items",
myWorkQuery: "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe",
myTeamQuery: "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744",
listView: mode === "your_work" ? "sow_landing_page_assigned" : "sow_landing_page",
header: mode === "your_work"
? await helpers.translate("Requested Items assigned to you")
: await helpers.translate("Requested Items assigned to your team"),
groupByField: "state",
evamId: this.getEvamDef()["scReqItemEvamDefinitionId"],
updated_on: "^ORDERBYDESCsys_updated_on"
};
visualizationConfig.push(newConfig);
return visualizationConfig;
}
}
return ServiceDeskLandingPageUtils;
}
Please help.
