On call trigger working only on assignment group changes

[vinodhamano]

On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this

[Roshnee Dash]

Hi @vinodhamano 

Since the 'Change' operator isn't available for the Priority field, you can apply the same condition using a Business Rule. From there, you can trigger the flow using sn_fd.FlowApi.executeFlow() (FlowAPI - Scoped, Global).
I'm not entirely sure if this approach will work in your case, but it's worth trying.