On Hold Reason field is visible on is Popup view of Incident while this field is visible only when state =On Hold

[Rekha Tiwari]

Hi All,

On Incident form 'On Hold Reason' is visible when State= On hold but on List Pop up view On Hold reason is visible no matter what is the state is.

On List popup view, On hold reason should only visible when State= on hold.

Please refer attached screenshot and suggest.

Thanks,

[Tanushree Doiph]

Hi,

I think it will show all incident fields if we click on the info icon. I have tried on my instance then it will also showing to me.

It is because of the UI macro that is already written by the system. 

[Priya Shid1]

Hi Rekha,

You can Use a table's sys_popup form view to configure the fields in the pop-up form that appear when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view.

Procedure

1. To configure a reference field popup form for a table using the default sys_popup view, navigate to the following URL format, substituting the instance name and table name:

    instance name.service-now.com/ name.do?sysparm_view=sys_popup

   Note: This URL format only shows a table and default sys_popup view. It does not work for records that use a different view.
   An example of an instance for Acme, the sys_user table, and the sys_popup default view:

   acme.service-now.com/sys_user.do?sysparm_view=sys_popup

2. (Optional) To configure a reference field popup form for a table using a non-default sys_popup view, navigate to the following URL format, substituting the instance name, table name, and name of view:

    instance name.service-now.com/ name.do?sysparm_view=sys_popup,

   An example of an instance for Acme, the sys_user table, and the sys_popup ESS view:

   acme.service-now.com/sys_user.do?sysparm_view=sys_popup,ess

3. Configure the form to add or remove fields as appropriate.

Please Mark correct if that help you to solve your query!!

[Priya Shid1]

Hi Rekha,

Have you tried the solution ?

Please mark it correct if that solved your problem so that others can also get help from this.