In list view some fields are showing empty but in form view it's present.
In list view some fields are showing empty but in form view it's present. how to make it visible in list view also ?
Forum Posts
In agent workspace unable to see compose email option
In agent workspace when clicking more actions, we cannot find compose email. Please find the screenshot below. Please help us with the configuration
ServiceNow for BCP/DR
I would like to know if anyone is using ServiceNow to meet their Business Continuity Planning requirements, such as building and maintaining business continuity/disaster recovery plans.Thanks.
Resolved! Is there a way to identify incidents which are created from Interaction Records?
There is a link on an interaction form called "Create Incident" . Is there a way to identify all such incidents which are created from interactions?
Need help with Service Portal theme related changes.
Hi All, I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points: 1. I would like to change the text color over the buttons on the Knowledge Article Content widget. For example: I have...
Resolved! Hide Variable Set
Hello All,I have created a variable sets. But on particular selection i am able to hide variable of variable sets. But i am not able to hide variable set title or header bar.Can anyone suggest it.ThanksRegardsBhushan Salsekar
Resolved! Upgrade MID server
Recently upgraded from San Diego to Utah and my MID server is not compatible with Utah version. How to I upgrade my MIFD server?
Survey: Need two conditions with same questions and different response options to show in one report
Hello - I have the following request:Create a customer satisfaction survey to go out everytime an INC is resolved.Requirements:- 6 questions- (with dependencies)- Depending on contact channel, 2 questions with have responses needed to be removed/cha...
Best Practice : Record Deletion
Hello Experts, I want delete records from a table which are older than 30 days . I want to have records of only last 30 days and not older than that. I want to the perform this action every week on Sunday. what could be the best practice to implement...
Resolved! Is it possible to use an if/else in a reference qualifier?
I have a list collecter variable that currently is set to only display members of a selected assignment group. This is great as long as the group is in ServiceNow. Part of the build is for items that won't be an assignment group, but still uses the...
License utilization by user - Report
Hi All, Do we have any option to get the list of users who are not utilizing their fulfiller role on a period basis. Example:If user "A" has ITIL role but logs into instance on a daily basis but not utilizing the role "ITIL". Requirement:Is their a w...
Archive Rules not working properly
Archive run state is remains active for some archive rules. Please see the screenshot below. Thanks in advance.
Attachments are not visible on custom widget on catalog item view.
Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...
Global Search results differ between email and user's name
When I use the Global Search result to display records using a user's Email/UserID, it displays less results than if I were to use their full name. Searching their email brings up 3 related incidents, 1 interaction, and their user recordSearching th...
Resolved! Maxlength
I have a table string field where I want to set a maxlength of 240 characters. I have done that using the dictionary entry, but I also want to show an error message if it exceeds 240 characters. I have written an onchange client script with showfield...
