On Hold States

[Nitin Sharma5]

When state changes to onhold , onhold reason will be visible in incident form

Cab anyone give me explanation and when we use below states

- Awaiting bridge call
- Waiting for parts
- Awaiting resolver response
- Waiting for customer response.

[Community Alums]

Hi Nitin,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep