It seems as though there is no end to the number of questions here around how to embed a video into a Knowledge Article. I've used most of them to successfully get it to work but currently its only working for admin level users. Here's what I've curr...
Hi All, Need to create Schedule job to trigger one catalog item to produce multiple RITMS to multiple users at a time ,can you tell what script we need to achieve this? Catalog item variable is "user" i.e single variable only. Please help to do this...
I would like to create a script to include in an Inbound Action that will set the Priority and Urgency to High if the incident is created by a user/member of the VIP Group. Thanks in advance,AJ
Hi I want to restrict special character / \during creation of use id in user form. Please help if you have any idea.
Team, I have a database view that gets data from a multirow variable set and this multirow has a reference field. Everything works fine, but this database view is showing the sys_id instead of display value. Is there any set up to be done in database...
In form 2 date/time fields. 1 for Start date & 2 is End date. start date/time must be today or future. End date/time cannot be same & past from start date?
Hi SD, I need help in Business rule , My requirement is whenever Approver click on Approve button before approving the request current action date and Due date of RITM form should be check and condition is if current updating date is greater than D...
Hi, I just want to know how will I fetch UI Page data (Date field value) in Automated Test Framework (ATF) . As I have to validate the data. I have searched it for almost every possible way but not getting any solution regarding the same. Kindly do...
I want to print HTML script that is inside answer variable in below script, Can someone please help me ? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:c...
When RITM state is set to 'Closed Rejected' or 'Close with no action' in active field value is set to true however post close rejected or close with no action, active flag should be set as false. Created business rule to override the value however un...
Hi guys, Trying to set up the notification for the incident inactive for 3 days. Below are settings under the inactive notification. Also try to setup via inactive monitors but doesn't work. Any suggestions would much be appreciated.
How to change the color of breadcrumb in Service Portal.
I am trying to update the email notification "Email assigned to group (sc_task). All fields are populated except for the "employee_name" which I'm trying to pull from the variables on the SCTASK itself. This is what the body looks like: ${mail...
Hey All, I've checkbox variables which are readonly initially, After submit, I need the checkboxes to be selectable during "ABC Approver" task only, How will I handle this? Thank You..
Hi Friends,Good Day !Has anyone implemented QR/Barcode scanning for hardware asset management in ServiceNow without using any application ?Thank you,Rishi
