Hi, Need to track Catalog Task duration and business duration but this information is not currently being recorded at the task level and resides at the RITM level. Please assist as to what needs to be done to take this forward. Thank You,Priya
It seems anywhere we have a reference field that refers back to the sc_req_item table the reference field is not showing the RITM number as expected. I have confirmed that Number is set to Display=true, but we still cannot see the actual RITM #s Exa...
Does anyone know away to convert a Schedule Date/Time field to GlideDateTime? I'm trying to make it so that when a user adds a user_calendar_event record it sends them an Outlook Appointment but the time isn't caring over right. I did create an Imp...
Hi I have an asset register which is in Excel and i want to import this into Service-now. Can you advise what is the best way to do this and how this is completed, im new to this area of service-now. I want to export all my current asset which are re...
Hi,I would like to create an Incident report in Eureka based on what times of the day/night Incidents are logged. I support are Global service that is 24/7 so I need to see a trend of what times Incidents are logged by my team.Can someone assist in p...
Hello everyone, we are using the predefined "Login" dynamic content block and modyfied the layout to meet our needs.Everything works out fine but I would like to know which script service now is using to verify the users credentials. Usecase: For be...
We have a team that needs to track impact/urgency on requests. I was creating a catalog item but there is no option to "Map to Field" like there is for a record producer; additionally, I do not want to expose the impact/urgency on SCTASKs. With that ...
I want to change background color for worknote in email notification for incident. Email notification for incident has 3 recent worknotes with light yellow background color (LightGoldenRodYellow). I found this color is set in system properties as:gli...
How to display catalog items under particular SC Categories? Scenario: we want display top 9 catalog items for particular SC Category select or click at SC_categery widget in service portal? Please provide with examples...Thanks
Hi, I have noticed that the actual elapsed time is not getting updated correctly for task_sla records that have been breached. For example, a particular task_sla record is displaying the actual elapsed time as 29 days when it should be 32 days. Howe...
In the task_SLA related list. The "actual elapsed time" is not getting updated. Its only getting updated when SLA is stopped ? Can anyone help on this
Hello All, If 'opened by' and 'requested for' is the same user 'Request Opened on Behalf' notification is getting triggered. What condition needs to be added to send only when 'opened by' and 'requested for' user is different? I tried with few condit...
I retrieved a updateset to test instance and preview was successful but when i committed it, it got an error. ERROR: FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=47761): com.glide.db.BatchStatement$StatementContainer@bd2466,com.glide.db.Ba...
Hi, I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...
Please give me a simplest example how these two API s work.Any help/ support will be highly appreciated.thanks,ServiceNow TestUser
