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Resolved! How to move an existing workflow from one instance to another

Hi All, I have a workflow created in test instance. I want to move that workflow to dev instance. Please note that workflow creation was not captured in an update set previously. Can any one please help me in moving it to test instance.

taqdeer by Tera Contributor
  • 2931 Views
  • 7 replies
  • 1 helpfuls

Resolved! How can I set up a Survey reminder?

I'm needing to setup a reminder email for users when the survey expires the next day. I have read through the community and setup what I think I need but it's still not working.   I have a Event setup called task.send_survey_reminder   I then have a...

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Allison3 by Kilo Guru
  • 7616 Views
  • 16 replies
  • 7 helpfuls

Resolved! How to make atleast one variable mandatory out of three different variables(Single Line Text, Reference Field, Multi Line Text fields) in a service catalog?

Hi All, I have a requirement for a catalogue item to make atleast one variable( out of three different variable type fields) to be set as mandatory initially and when one of those three variables are answered, then the other two need not be mandatory...

Resolved! How do I add space between 2 containers in Service portal

Hi I am playihng around in my own instance to learn more and I would like a row with just white space where I drew the arrow. how Can I achieve this so there is like a space between the containers so it is not so tight So I want to be able to figure ...

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Daniela18 by Tera Contributor
  • 3523 Views
  • 1 replies
  • 1 helpfuls

Resolved! Can a metric_instance Value field be scripted?

Purpose:   We have a team that wants to measure how many times they are touching an Incident and who did the touch, they define a touch as adding a Work Note from their team. Because they do NOT assign Incidents to individuals we cannot use assignmen...

Ryan153 by Giga Expert
  • 2298 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I add "One of My Group Members" using Business Rules.

I want to add choice Opened by is (dynamic) "One Of my Group Members" below. However, I couldn't add there.   Now, this is the Business Rule that I created. Script is below. function groupMembers(grpName) {var mbrs = new Array();var grmember = new G...

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ayano by Giga Guru
  • 1869 Views
  • 5 replies
  • 1 helpfuls

How to add header footer to the emails?

We have few notification, Now we need to add header footer to the email template what is the best solution to do it? so that it should be compatible with outlook application aswell.  Requirement is as below: 1. The email content appears in a table, a...

Thousif S N2 by Tera Contributor
  • 2521 Views
  • 2 replies
  • 2 helpfuls

Hiding Retired/Ceased CI's

Hi,Is it possible to hide any/all CI's that have a Life Cycle Status set to Retired and has an Operational Status of Ceased?If so, can this be done as part of a condition that if the CI has been retired for more than 90days and has a Life Cycle Statu...