Hi Friends, Appreciate your comments on how could we manage incidents flowing through more than one resolver groups. Consider a scenario like below: - An incident is created in ServiceDesk - That should be resolved by multiple groups namely System Ad...
I have requirement to display a hyperlink embedded into the text for checkbox type variable that is defined on a catalog item. I was able to get the link to show using an onLoad script as follows: function onLoad() { $$('label').each(function(i){ ...
Hello, I'm having an argument with a UI action I've created. It's a simple request: click this button to set the value on some fields. It works except for one of the fields returns blank and what it's supposed to do is get a value from a field on t...
var text=[]; text = new GlideRecord("sn_hr_core_hr_tasks_per_case_type"); text.addEncodedQuery("u_task_visibilityLIKE" + topicCat + "^ORu_task_visibilityISEMPTY"); text.addQuery("u_generation_type", "manual"); text.addNullQuery("u_auto_group_pref","t...
HI All, I have a requirement as below. For multiple Record Producers(Create Incident), I want Category and Sub Category to be set as default (during OnLoad) based on the Record Producer. For Example - If the Record Producer is "Create Incident for De...
Hi guys, I'm struggling with the requirement of allowing ITIL users (role = ITIL) to be able to edit the "category" field on closed incidents. Any help would be much appreciated. So far, I have done the following without success: 1.- Modify the OOB...
Hi , I have a query ,How can i send notification to manager of 'assignment group' of application if 'owned by' user account is inactivated under application(cmdb_ci_appl) table. Thanks .
We are looking at using the mobile app for scanning assets to help our staff easily find these and manage them on site. I have been able to get this set up and the scanning is working; however, we have noticed that when scanning from the Hardware Ass...
I have a catalog item with a list collector of various software packages. The User can select any number of software packages to be granted access to and the idea is even though everything comes through under 1 RITM, the workflow has a loop in which ...
I'm trying to figure out how to get SAML deep links to work in a shared instance (Fuji) where the multiple provider plugin is active.ScenarioAn instance has three multiple providers configured. Users should receive an email with links to content in...
We have certain tables that are filling up the Deleted Records [sys_audit_delete] table.report_stats_executionsreport_executionswf_commandetcWe don't care about these tables in Deleted Records [sys_audit_delete] table. They don't have "Audit" true ...
Hi all, We have a UI formatter created via UI macro and its currently visible in the form.Is there any way to configure the visibility of this formatter based on conditions via client scripts or UI policies?? Thanks, GK
I need to turn off several scheduled reports, but I can't seem to find out how. I have unselected "active", but the check mark is still under Scheduled. I can't find a Turn Off or Stop option.
Requirement : to run BR when current logged in user is not the problem manager or not belongs to the role "thd pm admin". Advanced condition: gs.getUserID() != current.u_problem.u_problem_manager || !gs.hasRole('thd pm admin') If I give one c...
Hello, I have a record producer on a custom table in custom application which has check box if checked need to attach the files , so i have been using below code it is working but even after attaching on the form i am getting same Alert and unable ...