On worknotes, only tagged person should able to see comments in which he/she is tagged

Nivetha23jay
Tera Contributor

‎03-26-2025 03:13 AM

I got one requirement where if I tag a person name on worknotes then only that person should able to see the comment and no one else, kindly let me know how

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Dr Atul G- LNG
Tera Patron

‎03-27-2025 12:14 PM

Hi @Nivetha23jay 

Worknotes are visible to all ITIL users, but mainly visible to the group to which they are assigned. What is the business case for this?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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