On worknotes, only tagged person should able to see comments in which he/she is tagged

Nivetha23jay
Tera Contributor

‎03-26-2025 03:13 AM

I got one requirement where if I tag a person name on worknotes then only that person should able to see the comment and no one else, kindly let me know how

Preview file
3564 KB
0 Helpfuls
  • 179 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2025 12:14 PM

Hi @Nivetha23jay 

Worknotes are visible to all ITIL users, but mainly visible to the group to which they are assigned. What is the business case for this?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls