OnChange Client Script to Clear Form when "Select tool" value is changed Not Working

[Connie5]

For some reason the form does not clear the values when I move from one value to another value under "Select Tools" - it only works when i clear that value.

For example, if i go to choice 1 to choice 2 - some of my UI policies do not work and then the values do not clear.

If i click x and clear the "select tools" field - then select choice 1 -- it works. 

Has anyone had this type of issue before?

[Prateek kumar]

See if this helps

https://hi.service-now.com/kb_view.do?sysparm_article=KB0647496

And also try to replace g_form.clearValue() to g_form.setValue('variablename','');

[Mark Stanger]

I've used 'clearValue' successfully in the catalog and service portal.  There shouldn't be any problem with your script from what I can see.  If you're experiencing problems, it's likely due to a conflict with another script or UI policy.  I would start by disabling those and testing this script to see if it works on its own.  Then you can re-enable each one in turn to try and isolate the one with the issue.  You can also check your browser console for javascript errors.

[Connie5]

do you know what would be an example that conflicts with each other?

[Coleton]

Have you tried modifying the order of the script?