ServiceNow email servers
Hi: How do I find out the list of email servers our ServiceNow instance has? Thanks
Forum Posts
Resolved! How to increase row number automatically when we click on the "Add" UI action on the MRVS?
Hi Expert, How to increase row number automatically when we click on the "Add" UI action on the MRVS? is it possible? In the below screenshot, i added the row(1,2) manually. Thanks, Antony
Resolved! How can you disable a maintenance or blackout window
Is there a way to make in active a maintenance window or blackout time frame when applied to the Change Request module. Most all other areas of ServiceNow give you the ability to make something "inactive".
Resolved! Import Set API response ? How to modify ?
Hello Guys, I have just simple question on you. I have simple staging table with its transform map, when I am doing test payload through import set api in REST API Explorer. I am getting 201 - created. Thats completely fine. Everything is working fi...
How to Use Prechat Surveys
Hello everyone, When a user starts a VA conversation, I'd like them to be asked immediately whether they want a live agent or virtual agent. If they pick live agent, then I want to route them to one of several queues. What's the best way to do this? ...
Department Head Approvals
Hello, I'm newer to ServiceNow, so I need help with this requirement. Issue: When we receive a File Share Access Request, the approval needs to go to the Department Head of the folder requested. For example, someone in Manufacturing might need access...
Resolved! Is there a way to add a link/hyperlink to an alert popup box?
Is there a way to add a link/hyperlink to an alert popup box?alert("Please visit https://siteaddressgoeshere.com for more information"); I have already tried usingalert('<p>Please Visit <a title="Site Address" href="https://siteaddressgoeshere.com"...
Resolved! How to create Survey Button on incident form
Hello Team, Please help me on this issue creating Survey button incident form. I have created Survey Button on incident form but it's not triggering the survey. I have written script and condition but not working. I wanted this button should visible ...
Send Notifications to users in a list collector field
Hi All, I want to send notification to users in list collector field. I have a custom table with one list collector field reference to user table. I want to send notification to all users in this field, but the notification is on different table so I...
Lookup Select Box is not showing values ONLY in service portal
Hello, I have 'Lookup Select Box' variable in catalog item. This is using reference qualifier to pull list of assests tagged to that user from assest table. It is simple and straight forward. But this is not working for some users ONLY in service por...
How to check the size of attachment in catalog item?
Hi All, I have a requirement where I have to measure the size of the attachment while submitting the catalog item. The attachment should not be more than 5 MB. If it is more than 5 Mb then it should throw an alert and abort the action. Hence user w...
Schedule job to run last working day of month
Hi Folks,I am working on a requirement where I need to run a schedule Report on last working day of the month.If anyone has implemented some same requirement in there project or came across around the logic for running report on last working day plea...
Wait for change request to move to scheduled state inside workflow
Hello All, I have a workflow (associated to Service Catalog Item) that needs to wait for a change record state to move to "scheduled" state (or wait till state changes to a specific desired state) and then perform an activity. The catalog item takes ...
Resolved! Bi- directional integration through integration hub
Hi, We want to implement bi-directional integration between two servicenow instances using the integration hub . Does anyone please provide the now learning courses links or YouTube videos or any useful links Thanks in advance
effort estimation for implementing ServiceNow chat with Virtual Agent.
Hi All, I wanted to reach out to find out if anyone can provide effort estimation for implementing ServiceNow chat with Virtual Agent. Appreciate your inputs. Thanks
