As I currently see it, an asset record and a ci record has a 1:1 relationship. When there is a request to "decomission" a service, the CI and Asset records are set to 'Retired'. In most cases this is okay as the server will no longer be needed howe...
Hi, guided tours which are not working due to incorrect configure of Xpath for the step which gives an error "Tour ended because the next step was not found." Please explain what is XPath and CSS Selector? How can i correct the XPath
I've run in to an odd issue. When I go to the sc_task table I'm able to see the "Item" column without issue, which is dot walked from the RITM (Requested Item.Item). However, when a non-admin views the same list the column is present but refuses to d...
Hello Community, I created the attached notification so that ''caller'' can receive an email notification when '' additional comments'' is updated. So far, callers do not get any notification hence if additional info is required, they do not know unl...
Greetings, Anyone tracking time worked on an incident by an ITIL user or multiple ITIL users? For instance, if I spent 20 minutes on troubleshooting an incident, I would like to be able to enter the 20 minutes somewhere on the incident fo...
Hi there! I am trying to create the Change Task using API. I am getting the below error message, but I am not sure what it is causing this issue. Payload: { "type": "planning", "short-description": "test", "description": "desc", "state": "-5...
Hi All, I have a client script to make first letter of every word as capital and articles like 'a', 'the'. etc in small letters. But in that I need to add more conditions.1. numbers should not allowed 2. special character should not allowed except "-...
How to update worknotes comments in the RITM activity, when we use setworkflow (false) through background script? req.work_notes = 'closed your request with approval';req.request_state = 'closed_complete';req.setWorkflow(false);// will not trigger BR...
Hi Team, My Dashboard shows a negative number. Can you please help? unfortunately, After a refresh, it's showing the correct number.
Hi All, I found some incidents are being created without short description since user is not using subject line in email although short description is a mandatory field to create an incident. Could someone advise me where to look for the logic behin...
Hi All, I have a requirement that we have 3 fields in cmdb Ci storage server table. Those are primary contact , secondary contact and responsible manager fields. These three fields I need to populate on alm_hardware table. For this I have created 3 ...
We have enabled "Standard Model" from change management and its visible from interceptor page of change.Now I want to display this only for certain users or groups. How can I do this?
Hi I want to update an active field in target table if business area is XYZ, I tried the code below but it is inserting a new record instead of updating existing record var resGrp1 = new GlideRecord('restricted_groups');resGrp1.addQuery('group_id', ...
I need to send incident survey on repeated interval of 10 incident closure. I tried setting the trigger condition based on Number ends with 0, but that's not a concrete solution. Has anyone done this before?Help much appreciated, thanks !
We have built a scripted SOAP webservice to consume inbound SOAP calls from various vendors and create incidents in our instance. Each vendor have a different tool/application to connect our instance. We designed our webservice to consume a common pa...
