I Created an email script to add the caller of the incident to the notification recipients but when I call it in the body of the notification nothing happens. Here is the script (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter *...
Hello, is there a possibility to adjust the field? It is confusing to some employees, who think work notes is only meant for themselves rather their whole team. Cheers, Simon
How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not ....
Hi I am creating Business rule for Change request form. while moving the status new to access, we have few mandatory fields. If the mandatory fields are empty then it should show the error with the field name. For Ex: If the user didn't Fill the tes...
Ok, let me start by saying I know about these items. Available patches and hotfixes (servicenow.com)Patching and Upgrades Program | Release Cycle - Support and Troubleshooting (servicenow.com)Rome Patch 9 - Security Fixes - Release Notes (servicenow....
Just found out about Code tags, Render journal field entries as HTML and was wondering if I could setup macros, like I have on the scripting fields, to write the code tags to the fields when I type code. i.e. I type "code", then press TAB and get: [...
What is the significance of 'ACTIVE' field on User role table <sys_user_has_role>? Even if the user on user table is active/locked out/inactive, the STATE field on sys_user_has_role is always showing TRUE
As a end user can see the Reopen button in Service Portal and Can reopen the incident which is resolved state. But Itil user and Admin can not Reopen the incident through the Service Portal. Can any one please help for this issue
Guys - I have a requirement to search data in two tables in ServiceNow . Example - I need to check value of customer_contact field in (sys_user) table if value found that's fine but if not then I need to check another table (customer_account) for fie...
Hi How to integrate the Webhook with ServiceNow? Could you please help me in this?
how to make answer = true for two conditions at a time? In the below ACL script I am using answer = true in two different conditions.. instead I want to use it only once as answer = true and achieve the requirement.. is it possible? if not possible....
Hi all, I have a Catalog Item that requires Line Manager approval and then Business Owner approval. However, if the Line Manager and the Business Owner happen to be the same person, we only want the approval to be generated once. Is this possible? ...
Hi all i am building an if condition and i want to add a condition where it checks if a particular field is mandatory How can i achieve this Thank you in advance
When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency...
Hi everyone, I been having a hard time figuring out a request from a customer of ours. Hopefully someone might have some ideas on how to approach this. The Task The task is in 2 parts. 1. The customer wish for a something like a Kanban board on SN t...
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