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Resolved! Applying roles in ACL

Hi , I am using 1 core table in  1. ITBM, 2.ITSM. currently i am working on the ITSM. 1.my requirement is i have to make program  table read only for the program_staff role users, and editable for the program admin role users,I am using ACL's to do t...

siva58 by Tera Contributor
  • 869 Views
  • 2 replies
  • 0 helpfuls

Resolved! Add an approver with IF condition

I want to add an approver to my current workflow only if a request is submitted by a user of a specific company and the approver will be the same for all requests submitted by a user of a specific company. Below is the screenshot for your reference:

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Burhan Shah by Tera Contributor
  • 1506 Views
  • 10 replies
  • 1 helpfuls

Resolved! Agent Workspace: Checkbox/selector for Multiple Record Section

I have an Agent Workspace List view (Task table list My Work) that doesn't display the checkbox that allows you to select 1 or multiple records. Below is a screenshot of an example of what I'm looking for. I can't figure out how to enable this for th...

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TStark by Kilo Sage
  • 3116 Views
  • 9 replies
  • 0 helpfuls

Does Agent workspace support tooltip & hint?

Does Agent workspace support tooltip & hint? When i am viewing in workspace view in native ui its showing all tooltip & hint for fields or choices correctly. But same in agent workspace those are not showing. Any clue about this?

sub by Tera Contributor
  • 1376 Views
  • 2 replies
  • 2 helpfuls

How to Hide Categories in service Portal ?

Hi Team, I have a requirement, In service portal user click on category Hardware , Hardware related Items is List out Under Hardware Then all categories are Hide , Then user Click on Service catalog all categories are displayed in service portal How ...

Is it possible to provide iframe in spModal?

In portal, I had a sentence.. when I clicked on it..a popUp needs to open ... in that I want to show some website.. ex: w3 schools website... so what should I need to write? HTML <div>  <p ng-click="c.clck()">Click here to open Popup</p></div> Client...

Sathwik1 by Tera Expert
  • 944 Views
  • 16 replies
  • 4 helpfuls

Resolved! Creating tasks without assignment group/assigned to

Hi Team, We have a parent task and some sub tasks. The sub tasks will remain open for long as the fulfiller cannot close it for certain amount of time. So we do not want to assign it any group/user as it will show in their open items. Is it okay to h...

ShAn21 by Tera Guru
  • 647 Views
  • 1 replies
  • 1 helpfuls

"Failing widget: 'SC Order Status'" error on Service Portal

Hi all!I was performing some tests on our testing instance and realized we have issues while trying to view a RITM generated after submission. Here is a screenshot: We checked the browser console and it points out to the Server script for the mentio...

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Create new record with UI action

Guys - I wanted to create custom table  record from incident form via UI action and same should be visible in related list as well for that incident record. custom table name - u_interaction_record Pls help

How to get row count in fix script

Hi All, In "certificate_cmdb_ci" table, I tried "group by" the record by serial number. There are 3 records with same serial number. when I used getRowCount, it gave me only one record. var dup = new GlideAggregate('cmdb_ci_certificate');dup.addEnco...

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Sivaprasath by Tera Contributor
  • 673 Views
  • 1 replies
  • 0 helpfuls

Resolved! get field values into Ui page

Hi Community, I'm trying to fetch the Name value on User record to a field in UI page calling on same record(please find the attached screenshot) can I get some help in prepopulating the Name into the User name(see screenshot) using any script in UI ...