Onchange client script when Priority changes

[Shankar Manohar]

Dear All,

  Greetings Everyone,

            I am testing something in my personal instance for self learning. I created a custom field like "reason". I have Priority values from 1-5.

        Now What my requirement is.. When ever the Priority changes from P4 or P5 to something else ( P1,or P2 or P3), My custom reason field should be visible and be made mandate. And when the severity changes from P4 to P5, nothing should happen.

      The reason because, I have a SLA set up for P1 to P3 tickets.. So when the ticket is upgrading from P4 to P3, the SLA is getting attached with the time already elapsed. So I want to enter the reason to review the ticket for upgrade..

I have my code working for all the priority changes but what I want is only for when the priority gets upgrade from either P4 of P5 to P1/P2 and P3..

  Any suggestions would be greatfu;

[Community Alums]

When you build an on-change client script you have a couple values available by default: oldValue and newValue

The oldValue contains, predictably, what the field was before it was changed. newValue contains the new value. You can build your logic around these.

[Shankar Manohar]

Thanks for the suggestion Kevin,

I had the code figured out for newValue != oldValue and my setDisplay and mandate are working fine as expected.

However, I am stuck with the display and mandate should happen only if the priority is changed from P4/P5 to something else.. but not always.. Here in this If condition.. I need some assistance..

Thanks

Shan

[Deepak Kumar5 · Accepted solution]

Try with this.

newValue != oldValue && ( (oldValue == P4 || oldValue == P5) && (newValue == P1 || newValue == P2 || newValue == P3))

[Shankar Manohar]

Thanks Deepak,

    That logic worked.

Thanks

Shan