Only Change Manager Role can Close the Change Request

[shid077]

Hi,

We are using OOB Change Management of Kingston Version doing some customization.

I have a requirement that Only Change Manager Role can close the Change Request.

Can anyone please suggest how to achieve this??

[Gaurav Bajaj · Accepted solution]

Hi,

To make sure only change managers should be able to close change request.

1) Make the state field read only by UI policy/data policy/ACL so that no one can update the status and close a ticket.

2) Change the condition in UI action 'Close' and use the role of change manager instead of itil as highlighted in the screenshot.

Thanks

Gaurav 

[shid077]

Thanks Gaurav It's working.

Great its good lesson for me.

[lokesh211]

Hi @Gaurav Bajaj ,

In my case, i took condition as gs.hasRole('change_manager'). But here both admin & change manager is able to close the task. Please help me in this.

[Gaurav Bajaj]

Glad it helped 🙂