Only Change Manager Role can Close the Change Request

shid077 · ‎04-17-2018

Hi,

We are using OOB Change Management of Kingston Version doing some customization.

I have a requirement that Only Change Manager Role can close the Change Request.

Can anyone please suggest how to achieve this??

Gaurav Bajaj · ‎04-17-2018

Hi,

To make sure only change managers should be able to close change request.

1) Make the state field read only by UI policy/data policy/ACL so that no one can update the status and close a ticket.

2) Change the condition in UI action 'Close' and use the role of change manager instead of itil as highlighted in the screenshot.

Thanks

Gaurav

shid077 · ‎04-17-2018

Hi Gaurav,

Cancel state to appear in all states except Review Phase.

if you help me for this also.

Thanks,

Sid