Only Knowledge articles appear in form Service Portal Homepage search widget

[Brian Lancaster]

Can anybody tell me why if I type anything other then the exact item name or just key words in the description or meta tags no catalog items appear in the results? For example I have a catalog item named MS Project. If I type MS Project, MS, Microsoft, project, etc. I get this catalog item as a result. However if a user comes in and type I need to create an MS Project Plane only KB articles appear. Even thought key works from this catalog item are part of there search not items appear.

[SanjivMeher]

Anything on the catalog with Available for for a particular group of people.

[Brian Lancaster]

No that catalog item has not restrictions.

P.S. this also happens when I'm logged in as admin. It seems that if I add anything before or after any of the key words it does not bring things up.

[SanjivMeher]

Do you have the Meta field populated as stated below. You can try regenerating the index

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-managem...

Check if following KB is helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745157

[Brian Lancaster]

Interesting the KB article says to check if key words are present in ts_word or ts_document but when I go to these tables I get the security warring "Number of rows removed from this list by Security constraints: 100" and this is when I'm logged in with admin role.

I did the re-index but I did noticed when I went to the sys_metadata to tell it to re-index there was a UI action upgrade to v4.