only members of the 'IT Support' group can create incidents. How would you configure this in Service

[hostga]

only members of the 'IT Support' group can create incidents. How would you configure this in ServiceNow?

[Dr Atul G- LNG]

Hi @hostga 

Create a new role and add that role in the Incident table -- Create new module or you can do via ACL. 

[Dr Atul G- LNG]

Try this:

https://www.servicenow.com/community/itsm-forum/p1-incidents-should-be-created-by-only-particular-gr...