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only members of the 'IT Support' group can create incidents. How would you configure this in Service

hostga
Tera Contributor

‎09-03-2024 10:51 PM

only members of the 'IT Support' group can create incidents. How would you configure this in ServiceNow?

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Dr Atul G- LNG
Tera Patron

‎09-04-2024 05:26 AM

Hi @hostga 

 

Create a new role and add that role in the Incident table -- Create new module or you can do via ACL. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
In response to Dr Atul G- LNG

‎09-04-2024 05:27 AM

Try this:

 

https://www.servicenow.com/community/itsm-forum/p1-incidents-should-be-created-by-only-particular-gr...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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