Only Problem Task Analysts should have an ability to create only new Problem tasks ?

[sunil kumar11]

Possibility of creating roles for Assignment group members (Problem Task Analysts) to have an ability to create only new Problem tasks without permissions to create ,modify or resolve a problem record ?

[Anil Lande]

Hi,

It is not best practice to give additional permissions to non-itil users. If users who belong to group (Problem task Analyst) have itil role then they should have required roles. 

If not please check what is restricting access in your system and allow group users to create problem task. You may need to create/modify ACL (insert) for table problem task.

Thanks,

Anil Lande

[Harish KM]

Hi you would need to check existing ACLS and modify accordingly

[sunil kumar11]

Hi Harish,

As of now I don't have ACL access and modify to verify. I will check and let you know.

[PrashantLearnIT]

Hi Sunil,

Try creating ACL for create operations for Problem Records, there could be existing which you can use to modify.

If my answer helped you in any way, please mark this answer as helpful and correct.