onSubmit Catalog Client script - setvalue

[User179407]

Hello,

I have an onSubmit Catalog Client script which calls the script include. The script include returns 2 values response and error code. I want to set these 2 values in the variables 

onSubmit Catalog Client script:

function onSubmit() {

var Nasa = new GlideAjax("NASA_Utils");
Nasa.addParam('sysparm_name', 'generatePassword');
Nasa.addParam('sysparm_accountID', app[0]);
Nasa.addParam('sysparm_userID', app[1]);
// alert('>' + app[0] + '<>' + app[1]);
Nasa.getXMLAnswer(setValue);
}

function setValue(response) {

var answer = JSON.parse(response);

// alert works, I can see values in alert for these 2 values
g_form.setValue('response', answer.resp);
g_form.setValue('error_code_and_message', answer.error_code_and_message);

}

Part of Script include 

var answerObj = {};
answerObj.newPass = newPass;
answerObj.resp = resp;
answerObj.error_code_and_message = error_code_and_message;

return JSON.stringify(answerObj);

If i add a alert statement i see the values come from the SI, and even see it set on the catalog form response and error_code_and_message variables, however these variables are blank in RITM

Catalog Item screen shot after I click submit ( I can see Response and Error code been set):

RITM screen shot:

Thanks,

Suraj

[Allen Andreas · Accepted solution]

Hi,

Most likely this is because you're calling a script include in an onSubmit client script which is usually never a good idea and leads to issues that are similar to this.

Are you able to address this through another method, such as in the catalog item workflow? Or in a Business Rule, instead? Or even in an onChange client script.

For testing, you can change this to an onChange client script, just to test and see and you'll most likely see that it works, it'll set the values on catalog form, submit, and see it populated on the RITM variable, etc.

What's happening here is that you're submitting the form at the same time this SI is retrieving information, by the time it comes back, the form has already saved and moved on.

SI are async, onSubmits are not, so it's not timing up.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[User179407]

Allen, thanks for the response

yes other method works, I already tried them (thru workflow) but i wanted it to setvalues onSubmit.

I guess i will have to change it back.

Thanks for your help !

[Allen Andreas]

Hi,

Indeed.

If my reply above helped answer your question and guide you correctly, please mark as Correct, if you don't mind.

Take care!