Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...
After the Utah upgrade I noticed the some of our email templates' background has changed to a ServiceNow background. (See attached)How can I return them to the of format?
I have requirement to create report on incident table and add the fields such as Number, opened date, Short Description, Caller, Priority, Assignment group, state, assigned to, closed, tags, Configuration item, SLA, resolved by, Resolved date, Resolu...
Hello all, I have received above indicated issue from an user. He was trying to create a new Incident on Service Operations Workspace but Affected User field is missing. I could not find It on form layout section as well. Could you please help me t...
When opening the Change Schedule we are getting this error: The error's full context is : TypeError: Cannot find function buildAncestorClassInfo in objectfunction () {...}. (sys_script_include.5d041e6767230300b410afa00585ef7e.script; line 73) The aff...
Channel field should automatically populate with 'Self Service' if an Itil user raised an incident using the Self-Service portal.If an Itil user raise an incident using the ServiceNow tool, Channel field should be automatically filled in with "User."...
Hi Everyone,I have a slight similar to this case, but in my case I'm using Service Now API through Power Automate (as connector) and i just want to query the incident tickets being handled within the last 24 hours.https://www.servicenow.com/community...
I have a variable of type Lookup Select box which is refering to sys_user table. I want to autopopulate the selected user email in another text box field. How can i achieve this. Thanks
HiI have created a simple survey to be triggered when an incident state changes to resolved.The survey gets generated when the trigger condition is met.However, the email notification is not working - I have checked the email logs and cannot see the ...
Hi All,we recently upgraded Rome to Tokyo and noticed OOTB new workspaces available.We want users to continue using agent workspace until Service operation workspace setup is completed.How can we disable service operation workspace and redirect users...
Is User Presence available in Agent Workspace? When we moved from our legacy toolset to ServiceNow one of the features most appreciated by our Service Desk was User Presence which enabled them to see if another agent had was already triaging an inci...
For audit purposes, I needed to know what applications are actually installed on an instance, and bonus for usage.My first stop was the Instance Usage module which gave me Application Usage Overview and ServiceNow Store Usage Overview. These seem fin...
A Subflow in flow designer is presenting this error sporadically, im not sure what is causing it, there arent any empty fields that could be causing the Null Pointer Exception, the flow is pointing to a catalog task Flow Designer: Operation(Banner -...
Hi Everyone, Hope everyone is doing good!! I needed help in a variable attribute , i have referenced a variable to my custom table(u_xyx) and when i use the reference field in portal or native view i need to show only the u_product and u_ci field whe...
Hello Everyone, I have a requirement when requester clicks on the description "LINK" it have a target to open a record producer "Create Incident". I want to preset values with ""Urgency = High && Impacted Service = Access card"". Can you please he...
