Survey Questions not visible
Hello Everyone, I have created survey but when survey is triggered questions are not visible in survey.I created another survey it worked for 2-3 testing but again same problem occurred. Thank you in advance. Regards,
Forum Posts
Resolved! Unable to connect Azure User Provision with new oAuth update
Microsoft have changed their User Privisioning via the ServiceNow application in the Marketplace. It no longer allows basic authentication and instead uses oAuth. No problem as it's more secure, but following the Microsoft guide it points to some gen...
Timer field
Hi, When incident State changes to "on hold", then there should be a timer field which should capture the time since when state is in "on hold" Once the state is changed from "on hold" then the timer field should automatically clear the time capture...
Jira Spoke: Project key & issue type are missing in spoke
Hi Team,I am using jira spoke to create issues in Jira tool. I noticed that project key and issue type both are drop down options but there are no values. From where these are populated? When I load flow it gives following error: "a dynamic action er...
sys_idIN
Hello, Just came across this thing wanted to know when and how can we use What's does "sys_idIN" mean ? Why it is used sys_idIN
Resolved! Move left header menu of Service Portal next to logo
Hi All, Need help, Out of the box, ServiceNow portal header menu is on right but I want to move the header menu on the left side just next to the logo. which widget I need to clone and what CSS code I need to add. please guide me.
Need to align the service portal header menu items to left in service portal
Hi All , I need to align all the SP header menu items to left instead from right . All menu items needs to come after application logo . screenshot below To test this i need to clone the SP header menu and if i make any changes , I encounter Page ...
How to get value of variable from catalog item in catalog task client script?
Hi All,How can I make one field on catalog task form read only based on value selected in catalog item variable?I have tried below code to get value of variable but not getting result.g_form.getValue('variables.assignment_group');Please provide your ...
Resolved! How to filter Catalog items based on Category is equal to Application and Infrastructure
Hi Team, I am creating a variable as Lookup Select Box and want to refer the field Name so drop-down shows Name value from Maintain item (Catalog items) table.I want to filter Name value based on Category = Application & Infrastructure, Active = True...
Resolved! SetMandatory from UI action?
Hello,Kinda stuck on this and tired of beating my head against this particular wall. There are plenty of other walls in need of head-pounding.I need to make categories and subcategories mandatory on a UI Action called Escalate. I want the button to...
Resolved! Understanding System/Push Notifications
Hello, we are starting to use the ServiceNow Mobile app and I'm struggling to find the information I need to understand how System notifications relate to Push notifications on the ServiceNow Mobile app. We want to make sure that for every system no...
Service Operation Workspace View Rules
Hi - I would like to configure the forms in the Service Operation Workspace to mirror the fields that exist in the classic UI record. I noticed that there are two form views in SOW. For example, when you open an interaction record in SOW it opens the...
Edit variables on a catalog task after submission
I have a catalog task that is partially filled out by the customer. The customer submits the request and it is routed to another person/group (field support). Once the field support receives the task I need them to fill in the other variables on the ...
Resolved! Unable to connect Google Identity & Access Spoke - scope required
I am trying to connect the Google Identity & Access spoke and have followed the steps listed here: https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-store-spokes/task/setup-gidentityaccess.htmlHowever, wh...
Resolved! Email notifications are not triggering for Second level approval KB Article Publish work flow
Hello All,I have customised Work Flow for KB Article publishing, where two levels of approval will be triggered in review stage. Approval part is working fine, but for second level approvers email notifications are not triggering. I checked the notif...
