OOB incident notifications for Incident Commented & state Changed, Incident Commented for ESS & Incident Commented for ITIL

[Mary]

Hello 

Can someone please provide examples of the OOTB notifications for the following:

I would like to know when triggered, who receives, the subject & example body of email

1. Incident Commented & state Changed

2. Incident Commented for ESS

3. Incident Commented for ITIL

thanks much

[Allen Andreas · Accepted solution]

Hi Mary,

Do you not have access to a free personal developer instance? This would allow you to check things out of box, etc.?

We can certainly help, but if you have questions like this and don't want to wait on the Community to respond, etc. You definitely can request your own free PDI and check these things. 

https://developer.servicenow.com/dev.do?cid=i:TopLevelNav_Developer:community:psm

1. Incident Commented & state Changed
2. 1. 
   2.  
   3. 
3. Incident Commented for ESS
4. 1. 
   2. 
   3. 
5. Incident Commented for ITIL
6. 1. 
   2. 
   3. 

Please mark reply as Helpful/Correct, if applicable. Thanks!

[ersureshbe]

Hi,

Can you refer below screenshot for ITIL notification in incident.

Can you refer below link and It will show the incident table notifications.  You can check the info your personal instance.

https://instanceName.service-now.com/nav_to.do?uri=%2Fsysevent_email_action_list.do%3Fsysparm_query%3Dactive%253Dtrue%255EcollectionLIKEincident%26sysparm_first_row%3D1%26sysparm_view%3D

Regards,

Suresh.