Open Existing Task Record with Workspace

[Ashley Snyder1]

I'm wanting to use g_aw.openRecord() to open a task type record. All of the documentation points to sys_user or something not task related at all.  The only example I see is the Copy Incident UI action, which I've tried to copy but it seems like it doesn't accept hardcoded sys_ids (for testing) or variables capture with getUniqueValue.

Has anyone done this? 

[Maik Skoddow · Accepted solution]

Hi Ashley,

I assume you know the API documentation for that method: https://developer.servicenow.com/dev.do#!/reference/api/paris/client/GlideAgentWorkspaceAPI#gaw-open...

As you can there it is possible to open a record by sys id.

For any examples it is helpful to filter OOTB UI actions for "Workspace Client Script contains g_aw.openRecord"

For example the "View Article" UI Action on the Knowledge Article Table:

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Ashley Snyder1]

Thanks @Maik Skoddow, I was able to get the record to open using the g_aw methods. I'm unsure of what was going on in my PDI at the time, it seemed like there were some hidden restrictions on Task Type records but I now know that isn't the case.  I'll mark your answer as correct.