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Resolved! Populating Config Item variable into tasks

Hi, We have a variable on a form that asks for the relevant CI name.  Whilst this variable shows in RITMs/ Tasks this doesn't automatically populate through to the existing inbuilt CI field which can be used in views / reporting. We use the script be...

JSSNow by Tera Contributor
  • 970 Views
  • 4 replies
  • 2 helpfuls

Resolved! Using RITM Variables value in GlideRecord.

HI All,,Appreciate your help..!My Requirement : i have the catalog item sysid, Requested for, and variable value. Here i have to Query sc_req_item  with these details need to find the RITM number .Simple Query : var Item = new GlideRecord('sc_req_it...

Resolved! Creating Related List - Add button

Hi Guys, I was trying to create a Related List - Add button I was checking the UI Action - Add button for Change Upon checking the script: var chngModal = new GlideModal('task_add_change_req'); chngModal.setTitle(getMessage("Add Change Requests")); ...

Tadz by Kilo Sage
  • 1943 Views
  • 5 replies
  • 3 helpfuls

Getting undefined in logs when using GlideRecord

Hi this is the script to fetch some data from stock table. This script is written inside a function in scheduled job. Here according to me syntax and everything is correct but in logs I am getting ' Hello 9 undefined undefined' So I am not getting wh...

T_6 by Tera Contributor
  • 889 Views
  • 3 replies
  • 0 helpfuls

Service Desk Incident Handling Quality Measurements

We have a new third party Service Desk partner and would like to implement a way to flag incidents that we feel aren't meeting our incident handling standards.  Things like 'missing detailed work notes'; 'escalated to wrong assignment group'; 'didn't...

kwmathias by Tera Contributor
  • 1497 Views
  • 3 replies
  • 1 helpfuls

Resolved! Contract [ast_contract] - How do I progress the state past 'Draft'?

Hello, The image below is OOTB Rome.  Beth Anglin created the contract and Charlie Witherspoon has just approved it.  The contract is still in a 'Draft' state.  I am unsure what Beth needs to do at this point to progress the contract State field?

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aaron47 by Mega Guru
  • 1557 Views
  • 6 replies
  • 0 helpfuls

Sum calculation of field values

Hi, I have a table with two integer-type fields, can I calculate the sum of the values ​​of these fields in a third integer-type field in the flow designer?

Lidiane by Tera Contributor
  • 1380 Views
  • 1 replies
  • 1 helpfuls

Update field in list view when incident table loads

Hello, I have a requirement to get the 'business elapsed percentage' field from the current SLA of an incident record on the incident list view, so the customer can quickly prioritize incidents.  I was successful in doing this (above screenshot), ho...

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Element from choice table has deleted ?

Hi Team,    I have created 10 choices in sys_choice table, I named element 'Software' suddenly. those all 10 choices related to 'software' element were deleted. I just exported those list from test syste again and manually imported.  How can I check ...

B Ashok by Tera Guru
  • 664 Views
  • 1 replies
  • 1 helpfuls