create an incident ticket on every 1st of month
we need to create an incident ticket on every 1st of month, Please confirm
Forum Posts
Approval is not approved when any of the user is approved in group approval
Hello All, I had issue, when any of the person from group approval approved, the Ritm need to approved and sc_task need to be created. But for some scenerios it was not working. See above Screen shot in that one of the approval record was requested...
Resolved! How to add preview this record?
I would like to add the "preview this record" to Incident, Change and Request Item on the Related Records tab on a RITM. As you will see from the screen shot we've had a number of references to this tab from what you get OOB. However I'd like the "...
How to set 1 way encrypted password on flow designer
My question is how i can i set password 1 way encrypted through a flow designer action, in order to create a user with a password. thanks in advance.
I wanted to migrate Data from Domain Separated Instance of ServiceNow to the New Domain Separates Instance?
Hi Champions. I have following requirement: 1. My Client wants to migrate all the 7 years historical Data From existing Domain Separated ServiceNow Instance to the New Instance. 2. I would like to understand, What is the best practice to migrate and ...
Resolved! How do I establish State Flow for a new Custom Task table?
Hi, We have some custom apps that were developed using the Service Management Application Designer and had State Flow configured as part of that tool however the Designer has since been deprecated. How do I establish State Flow for a new custom task ...
how to display only my assets list which are assigned to me when i select Asset field in the record producer ?
Hi All, how to display only my assets list which are assigned to me when i select Asset field in the record producer ? Please help me to achieve this Thanks Hemachandra
Resolved! Is it possible to trigger a post chat survey without the live agent being active?
Is it possible to trigger a post chat survey within the Virtual Agent when the chat has ended? We do not have the live agent active yet, that is our next step. But I want to still get a feel for the user's experience with the topics that we current...
Resolved! how to add a url to a task record in an email using a different table
I have setup notification using the task_sla table. These notifications are sent to users when the SLA for an incident has reached 300%. I'm able to include the incident number in the body of the notification. However, I want to make the incident n...
Assignment group based on Configuration item
Assignment group field should display(shouldn't assign directly instead it should allow us to choose) all the related assignment groups based on the Configuration item chosen. for example: If we choose CI from database, Assignment group field should ...
How to run archive rules using schedule jobs
Hi , I have an archive rule on incident table. How to run the archive rule using the schedule job. Can someone help me on this? Thanks,
Resolved! How to keep link to Knowledge Article if versioning is active
We have versioning active in our Knowledge database, and it appears when you update the KB the URL changes. I have a requirement to make like "table of contents" document which would need to link to other various articles, but would need to then trac...
Resolved! Can Business Stakeholder licensees add comments to Incidents?
We are looking to have business stakeholders be able to contribute by adding comments on some incidents. It seems like this is supposed to be allowed, as business_stakeholder includes a specific sn_incidents_comments_write role, which is used in an i...
Record producer scenario for interview purpose
Please explian for record producer scenario for interview purpose
Explaination about Watchlist field
Hi every one,I use the business rule to automically add email (abc@mai.com) to watch list. Unfortunately, there is existing user with the userID same as this email (abc@mai.com). The system automically add this user to watch list, which I don't want....
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