In the users form there is the OOB groups related list. While clicking on the Edit button it opens the slushbucket to select the groups to which users has to be added.I have written a script include to limit the groups that would be listed and mentio...
Hi all, How to create csat report for incidents ?
Hello all, in the following script: function testing { var sysIDkey = []; var GRfilter = new GlideRecord('incident'); GRfilter.addEncodedQuery('category='hardware'); GRfilter.query(); while (GRfilter.next()) { sysIDk...
Hello All We are facing an issue, that same workflow is getting attached for an RITM, which is creating a duplicate tasks under the RITM. As per the design for one request two RITM's will be created and for RITM 1 and for RITM 2 workflow should trigg...
In a table I had a field "Due Date" now suppose -> When due is approaching in 30 days I need to trigger a notification... -> and when due date is approaching in 15 days again need to trigger a notification.. Is it possible...
Hello, We need to send a report on demand to its requestor. The idea is to have a catalog item requesting a specific report. Once the request is submitted we can use the dedicated schedule job created for that report and run:SncTriggerSynchronizer.e...
Hi, I am née for service portal. My requirement is to when onclick of a button popup a static HTML table with some content. If any one has done like this requirement earlier can provide me code or what needs to be config?
Hi , Please can you give me the scenario for the use of this script: onUserChangeValue(Function fn) this function how to use and where var handler = function(fieldname, originalValue, newValue) { console.log('The field ('+ fieldname + ') has a ne...
Hi Community, Reference Icon not showing preview We have a requirement where we need to populate other fields with the correct data when clicking on selected location.For this I have writtenscript include and on change client script, It is working ...
On the Change Request form I have a reference field that points to 'cab_meeting' table. When the user selects this field a list of upcoming cab meetings are displayed. They are displayed by name with start date as an additional column. When the user ...
We have configured our environment so we only have active new and reply inbound email actions. No active forward actions. We also set glide.email.forward_from_prefix = '' and glide.email.forward_subject_prefix = ''. Instead we moved all forward prefi...
Our Network and Telephony teams wanted a way to manage their circuits in the CMDB and be able to use them for things like Incident/Problem/Change Management. The existing circuit table in CMDB is for power circuits (contains fields like phase, max a...
Hi, I have a requirement to get SCTASK catalog variables. Can this be achieved?
I need to print the latitude and longitude of list type reference field. Kindly help on the script. var list = gr.u_impacted_locations.toString(); var array = list.split(","); for (var i=0; i < array.length; i++) { var location = array[i]; gs.log(l...
here we have an issue in the workflow , as per the flow once the 1st task has closed / closed no response the next task has to be created. but after 1st task closed no response the workflow is still waiting for in the "wait for condition". this wait ...