Dear all, I searched but did not find any relevant help in order to be able to change the order of Comments and Work notes (Private) fields in an Agent Workspace view of a form: Tried the following: - have set the work_notes as user preference for t...
I have a multiline text field in a catalog item that I scan asset serial numbers into. The barcode scanner automatically adds a line feed at the end of it ex:ABC123DEF123and so onWhen they checkout, all I do is run a script and close the task. In the...
What is object in javascript in service now and how it is called. DOES A BUSINESS RULE Contains serverside and client script andhow can we check it?
currently i have one cancel button on problem form, which is visible only on assess and root cause analysis states. And, when we click on it the ui page is coming like this I don't have a problem with this. the problem is before this comes up when w...
I have a requirement to do the impact analysis in the change request form. Based on the questions answers will have some value and based on that impact needs to be calculated ( Similar to that of Risk Assessment). Looking for support..
Hi, I need to populate list field ( field name- category) dynamically, based on selected value on drop down( field name - type), I have wrote the following reference qualifier. But the issue is I need to get the selected value to u)type field dynami...
INC - Impact and Urgency field to Editable only for Service Desk or Resolver Group To Configure functionality that will make Impact and Urgency Editable only for Service Desk and Resolver Group. without ACL can you solve using display business rule. ...
Hi, When I open a calculated application service form from the list view then the view is by default to some custom view "additional info" but I want that view to be the "default view". I am unable to set the view to default view for this form. I hav...
Hi, I was having one field on catalog task named 'hostname'. When this field is filled, it should auto populate the configuration item where configuration item is a reference field and hostname is single line text field. And when configuration item f...
I need to add condition in the filter that Problems with Proactive state should not show when a user clicks on My Groups(S) work module.
Can someone please explain how to create cascade filter step by step. gone through this below link but not sure which table I need to choose on step 3. https://community.servicenow.com/community?id=community_question&sys_id=ee9bd954db730cd4feb1a851ca...
How to get data from multiple tables in widget which are child to task table?
Hi, We are setting up MIM in our instance, wants to know how Distribution List and communication plan needs to be configured.
Hi Team, I've an requirement, when I click on button on email it should send email to our instance. I've email script and script inculde in place. But how to call email script in button. Notification Preview: Source code: Email script that ne...
Hi All, Actually For one knowledge base we have some categories, so for that every category , we have approver, So whenever we submit article for this KB, before publish we need approval based on the category? Please help to complete this Thanks De...
