Open From in new tab instead of new sub tab in Agent Workspace

[Shivam Saxena1]

Hello,

I have an UI Action 'Clone Incident' in Agent Workspace. So when I click on it, it will copy the present incident and create a new one.

Requirement:

Right now when I am clicking on 'Clone Incident' UI Action then the incident ticket will get copied and new incident will get created. But the new incident gets opened in new sub-tab instead of new tab in Agent Workspace.

Opening in sub-tab.

Want it to open in main tab.

My script in UI Action :

Can anyone please help here?

Thanks.

[Ankur Bawiskar]

Hi,

you are using server side so this is not possible.

move the code to workspace client script and refer below line

top.window.open('URL','blank');

Regards
Ankur

[Ankur Bawiskar]

@Shivam Saxena 

Hope you are doing good.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur

[Shivam Saxena1]

Hi Ankur,

I have raised the HICASE for this issue. I will let you know the update.

Thanks.

[AaronO]

Hello, I have the exact same issue. Thought I had a solution, but it didn't work.  

Potential is to use Declarative Actions instead of UI Actions.