'Options' word is visible on Service Catalog Item

[Community Alums]

Hi All,

I am creating a new Catalog item in which I need to create 3 checkboxes. It is working fine when I create the first checkbox but the moment I create the second checkbox field it is showing a 'options' word on top of that which I haven't created.
I have attached the image and it is in the Service Portal view.
Could you please suggest how to remove or avoid that word? Thanks

[Ankur Bawiskar · Accepted solution]

Hi,

this is expected behavior

Refer this KB from ServiceNow for the steps on how to achieve this

Edit the "option" label above checkbox variables

Regards
Ankur

[Community Alums]

Thank you.

[Mohith Devatte]

Hello,

yes if you create multiple check boxes with successive order the default behavior is the above one which you explained 

i faced this scenario and the fix what i could do it 

above every check box variable i create a label variable 

example:

Label1:

check box1

Label2:

check box2

By creating multiple label variables and placing it above on each check box it will seperate all the check boxes and remove the option keyword automatically

this is the only fix that i got in years for this issue .

If you want more info please refer to this KB articehttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853625

Please accept the solution if you find this useful

thanks

[Community Alums]

Thank you