Order Guide selection not allowing me to advance to the underlying forms

VioletC
Tera Contributor

I linked two underlying forms to the order guide; however, when making a single select choice and clicking next doesn't allow me to advance to the underlying forms on the order guide. This was working before; I did not make any changes to the Rule base tab on the order guide. What would cause this? 

1 ACCEPTED SOLUTION

Tanushree Maiti
Kilo Patron

Hi @VioletC 

 

Share your Rule base screen shot . make sure you have applied specific condition to select the catalog item.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

View solution in original post

3 REPLIES 3

GlideFather
Tera Patron

Hi @VioletC,

 

it's difficult to say without the visibility to the configurations :// but I would double check all the base and the associated items. if possible could you share any of the configurations?

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Answers generated by GlideFather. Check for accuracy.

Tanushree Maiti
Kilo Patron

Hi @VioletC 

 

Share your Rule base screen shot . make sure you have applied specific condition to select the catalog item.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

VioletC
Tera Contributor

Turns out when changes were made to a variable it removed them from the rule base as an option. I've made changes before to other variables and these updated where these were in use. Good to know not the case on order guides. Thank you!