how are you using the orphan ci rule in servicenow for CMDB health and what are the definitions that you have used for different classes? what is the remediation action taken if a CI is determined as an orphan?
How are you able to select different classes in the attributes section. When I tried it is not showing any other class option in the drop down list. Am I missing something here ?
@Steve Arnold, can orphan rules show relationships which are flowing the wrong direction, i.e. we want Application runs on Server, but we have Server runs on Application.
There are storage disks with child as 'empty' who appear in the Orphan list. As storage disks do not necessarily need a child relationship, how do I create an orphan rule to exclude storage disks with child relationship as empty.
