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Resolved! Change "Change Task" status when Change Request Status Changes

I need to be able to change the Status of any Change Tasks that are in a pending state to "Open" when a change request progresses to the "Scheduled" state. I have created a After, Update business rule with the following script. The rule is running be...

austin_rion by Kilo Contributor
  • 2369 Views
  • 2 replies
  • 1 helpfuls

Resolved! Getting an Employee ID to be it's own column in List View

Okay - I am going to try and explain this as best as I can in hopes to ask the right question.While looking at List View, having all your columns. I wanted to create a Column that can display employee's company ID number. Now, while in a Case, there ...

How to add exclude condition on Business Rule

We are trying to implement a business rule on incident tickets but would like to add exclusions.Example:Set 1:Caller VIP field is checkedImpact is LowUrgency is Low Set 2:Caller VIP field is checkedCategory is XYZSubcategory is ABCD So the business r...

JC S_ by Mega Guru
  • 2823 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to see the audit history of tickets.

Hi guys,Please help me knowing how to see the audit history of tickets say all the GREQs. I want to know if I have to run a report or which table should I refer to to fetch the audit history of all the tickets as I cannot go on each ticket separately...

utkarsha_s by Kilo Expert
  • 7639 Views
  • 7 replies
  • 3 helpfuls

Currency field - specify which currencies toggle

Hello. I have created a currency field in a form and I am trying to change the settings for the displayed currencies. When viewing a list with this column displayed, the option exists to toggle between two currencies. I want GBP and EUR, but what is ...

Display option in dictionary

Hi all,Please help in understand the display option available for any field in a table (in dictionary).I have gone through the definition from wiki but would be of great help if there is any demo example or exercise which would clear my concept.Regar...

sandie by Kilo Expert
  • 8160 Views
  • 6 replies
  • 10 helpfuls

Retroactively fix SLA's

Hi Everyone,We had an issue with our environment where SLA definitions were not correctly defined for the stop condition which resulted in many response task SLAs not being attached to the respective form on Incidents and Requests.This has now been r...

shonamac by Kilo Expert
  • 2873 Views
  • 5 replies
  • 1 helpfuls

Concatenation of string having line breaks(\n)

Hi All,I want to write a fix script to concatenate string having line breaks(\n) with space in-between. Please find the example below :I want the above comments field to be updated as "abcd efgh ijkl mnop".I have written a fix script which looks like...

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neharao by Giga Contributor
  • 2304 Views
  • 3 replies
  • 1 helpfuls

Issue while exporting to CSV

Hi all,I want to export asset table (alm_hardware) data. I have a field by name "comments" which has values with line breaks(\n). For example see below:Comments : abccd                                                                           EFGH  ...

neharao by Giga Contributor
  • 1862 Views
  • 2 replies
  • 0 helpfuls

Reclassification of CI

Hi Team,I have a requirement to reclassify CI. The issue am facing here is like, when ever i update the class manually or through script and if the records fails to get migrated to other class than the current record will be lost, not able to find in...

Lohith by Giga Expert
  • 1240 Views
  • 4 replies
  • 0 helpfuls

Create a missing asset record for an existing CI

We have a physical server that was created manually back in 2014.   It did not get an Asset record created for some reason.The CMDB CI has 245 updates and has been linked to multiple CHG and INC tickets, so we can't delete it.How do we get an Asset r...

Phil32 by Tera Expert
  • 2620 Views
  • 6 replies
  • 1 helpfuls