One issue we are running into with the on-call calendar is that when a user is deactivated they are still active in the on-call calender rotation. HI indicated this is a bug that they will work out sometime in the future but don't know when. My idea ...
[currently on Fuji Patch 10]My company is looking to start using Inventory Management, and I'm having an issue with the default Stock Rule functionality. According to the Wiki, I should be able to apply a stock rule with the "Vendor" Restocking Optio...
Hi,I'm using REST API and not able to access some tables like incident_slaI have ACL rules.rest_service,web_service_adminRequest URL: https://abc.service-now.com/api/now/table/incident_sla?sysparm_limit=20<response><error><message>User Not Authorized...
Often users will reply to ticket related email threads. If the users have attachments, pictures, etc embedded in their signatures these are replicated with each email reply causing unnecessary clutter and additional size. Is there a way identify ...
I am trying to have our ServiceNow instance look at the Service Account OU of our LDAP server. What is the table I should reference for this?
How is use isMemberOf for multiple group
Hi there,is it possible to obtain all attributes by CI classes from ServiceNow out-of-the-box? If so, please advise of the process. I'd like to extract a spread sheet with a column for class and one for attributes.Cheers,Dean.
I have a Transform Map that uses change_request as its target table. When the action on an import row is to "insert", I'd like to fill in the Requested by field.But if the action is "update" (revising an existing Change Request), I'd like to skip up...
I used the ODBC connector to create a report of Incidents for March. We're doing some review of high priority Incidents, and have discovered 6 incidents that show up in the report that are no longer in the Incidents table, so it appears someone has d...
Hello I am using the default value to assign an Asset Tag after a CI is created.I am using the script javascript:getNextObjNumberPadded()However, I need to set the asset tag ONLY if the computer is NOT virtual.So basically, the record needs to be cre...
Hello,We're looking to move more towards a proper Business Service/Service Offering type of setup. We've come up with the below list of Business Services which I'm 90% happy with. Within each, we've began building out Service Offerings with BSM's...
Please can some one explain/provide information on what glide.maint account is used for? how do i know which applications on my instance created out of plugin and which are custom apps
Hi All,We were using variable editor in the task and request item forms. Recently the variables are not shown in few tasks and request items. All other tasks created before and after these few are having variables in the form. The form layout is havi...
Hi Servicenow community!We are currently investigating the ways in which we can process the decommissioning of our hardware assets and I was interested to see how others are currently utilizing Servicenow to perform this function.In my construction o...
We'd like to send auto replies to users who reply directly to an incident resolve email instead of using the reopen link as well as any replies to incidents that are closed. There's topic I found that goes into some detail how to do this but we'd lik...
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