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Forum Posts

Set the assignment group base on UI action

I am trying to update the assignment group filed on the incident form when user click on a UI action button. The button will only appear if the incident state is not set to close and user has a specific role. By clicking on the button following shoul...

Admin Pro by Tera Contributor
  • 4192 Views
  • 6 replies
  • 0 helpfuls

How to report on "Day of Week" for date fields?

Our IT Director has requested the ability to report on number of Incidents opened and closed on particular days of the week. He'd like to use this info for purposes of planning staffing for our help desk.Does anyone know of an easy way to do this? Th...

by  
  • 3615 Views
  • 4 replies
  • 1 helpfuls

How to add multiple attributes to a dictionary entry?

I'm trying to get both of these into my "caller_id" entry:ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name;email,ref_ac_order_by=nameref_contributions=user_show_incidentsHowever, I don't know what to separate them with. No matter what I...

Droid101 by Kilo Explorer
  • 5100 Views
  • 2 replies
  • 3 helpfuls

Change Request Watch List

Hello, I'm working on setting up watchlist for Change Request form but was unsure of some requirments; has anyone set this up before?If I set up watch list on main change request form does that carry over into the change tasks within the change reque...

chavez630 by Kilo Explorer
  • 2280 Views
  • 1 replies
  • 0 helpfuls

Auto Priority Calculation on Change Requests how to in a Business rule?

I really like the priority calculation client scripts on the incident table. I have also added the same client scripts to the change request form to offer the same functionality. I now want to create a business rule so that anytime the due date is ch...

by  
  • 3329 Views
  • 3 replies
  • 1 helpfuls

Duplication of tickets

We have a "duplicate ticket" UI action that we use when we need duplicate tickets made for multiple techs. One issue we find is that when the ticket is duplicated, the original ticket is no longer found in the assigned person's queue, nor the open ti...

shill by Mega Sage
  • 1894 Views
  • 2 replies
  • 0 helpfuls

What is the operator for 'not equal' in Reference Qualifier?

I am using Wizard to collect data. One field needs to read data from CMDB business service table. I want to rule out certain data based on criteria.u_type=C^ORu_typeV^ORu_type^operational_status!=5In above qualifier, I want to rule out any records th...

jzhang_wmc by Kilo Explorer
  • 4913 Views
  • 3 replies
  • 0 helpfuls

generating wsdl for table

Hi I'm stuck with a problem.I have created a module "module_1" (like incident , problem) . Module contains only a table "table_1". I need to get the wsdl for this table, just like we get https://demo.service-now.com/incident.do?WSDL for incident . wh...

habin by Kilo Contributor
  • 2764 Views
  • 5 replies
  • 0 helpfuls

Reference List Filter

I have a form which contains a lookup and references a second table. This works fine.However, I want to place a filter on this list to only return records that match a criteria.I defined a filter on my referenced table and called it 'sys_ref_list'. N...

by  
  • 1201 Views
  • 4 replies
  • 0 helpfuls

glide_list not saving multiple entries

We updated the configuration item column in the change table (dev instance) to be a glide_list entry. Everything seems fine with it, you can add a list of items using the select box and upon closing ("locking") the field again the entries all seem to...

SharpAl by Kilo Contributor
  • 1865 Views
  • 6 replies
  • 5 helpfuls

Creation of a New Field for Attachments

Hi to everyone..I want to know about 2 functionalities.1. Is it possible to remove the clippy like attachment icon present at the top right of a Change Request form. If its so how to do it?2. After removing it, I want to add a new field for attachmen...

cricket1 by Kilo Explorer
  • 1651 Views
  • 5 replies
  • 0 helpfuls

SCCM Integration - Use Integrated Authentication

Hi all, I'm testing the SCCM integration after I've setup the MID server. After setting up the database server, database etc and ran the "Test data source connection", it failed. It was showing Error 18452 (not associated with a trusted sql server co...

euchye by Kilo Contributor
  • 2367 Views
  • 2 replies
  • 0 helpfuls

Grouping of Configuration Items

Hi to all...Happy New Year 2010!!! I want to know how to group related configuration items so that once i raise change request to the group(a new field to be added in CR) it should automatically get reflected in all those CIs...For eg. There are 30 H...

cricket1 by Kilo Explorer
  • 1838 Views
  • 2 replies
  • 0 helpfuls

How to query calculated field?

There is table called "Table 1" to store all the types of assets of a business and a table "Table 2" to store the assets based on the asset type in Table 1.Table 2 is related list for Table 1.Fields on Table 1:1.Asset Type2.CountFor a particular asse...

ideamax by Mega Expert
  • 2064 Views
  • 1 replies
  • 1 helpfuls

if/else Client Scripts

Here's the situation. If a user is using the self service function and is filling out something like a repair request. I have it ask a question for the model. If they choose other then another box pops open and asks for the make and model. They fill ...

steck24_00 by Kilo Explorer
  • 6120 Views
  • 3 replies
  • 0 helpfuls