Hi, We are having an issue at present in our dev instance. When a user opens an existing incident not opened by themselves or in their queue they cannot see the work-notes or additional comments? If an admin or the user who created the ticket opens i...
The crux of the issue is (while testing in a non-prod instance):Added a reference varable to the sys_user table called 'Default Group' (u_default_group), which refers back to the Group Member list (sys_user_grmember).In the User form, when I click th...
Hello Folks,I am trying to integrate ServiceNow with Windows Active Directory (Server 2012 R2). I did the following steps based on wiki tutorial Configuring ADFS 3.0 to Communicate with SAML 2.0 - ServiceNow Wiki so far1. Configured ADDS, ADFS, DNS, ...
Hi All,Hoping somebody can provide some input into something we are trying to configure. Within change management there are a number of mandatory fields. If somebody modifies any of these fields the workflow should start again.Therefore, how do we st...
We are working on implementing the Test Management plugin and I had a question. I notice that if I create a Test Plan, add Test Cases and select "Notify Tester" I am then unable to get any test cases added to show up for the added test takers. An...
Hi Team,I am new to service now I want to change column view in "My Open Tickets" and "My Closed Tickets".
Need to create a service request once the request for new laptop is created it should go for asset management approval.Parallelly 6 tasks need to be generated Task 1:To Asset admin create information about what type of laptop being assigned to th...
I am very green to Service Now. I recently started a company that has Service Now, but they are not using it to its full potential. I have volunteered to own it and improve on how it is currently used. I imagine I will have more questions in ...
this is already created string field for the column, since the string is given sorting is not happeningwhat would be the best solution for this, where sorting should happen. Please help me in solving this.Tried this ---------------Tried Before query,...
Hello all,I'm looking for the best way to update multiple incidents that are linked to a single problem.If there are 60 open incidents, and we have need to update them, do we edit each one individually?Thanks for any suggestions/help.
I had an interview last week for an entry level ServiceNow Admin Analyst position and they'll be conducting second round interviews shortly. I prepped for the first interview by going through the free six-module, self-paced training videos and refere...
Hi Developers,We have a requirement in catalog task suppose i have one task which is getting generated via workflow and user can also generate manual task via new button,as per the requirement we need to check the parent task shouldnot get closed as ...
Logic has been written to calculate Days open field where 86400 is seconds for 1 day.where math.floor is rounding off to 209.0How can i remove this 0, what changes should be done in script.Issue Details:I'd like the "Days Open" field to only be integ...
I want to remove the banner image and help search.
for my requested item a catalog task is generated . I want to get the the task number which is present in in related list in my requested item form.How can i get it using background script
