Outage creation from incident

[Community Alums]

Hi,

I want  outage to be created from incident using create outage context menu option. Tried below script in create outage ui action but its not working.

function outageAlreadyExists() {
var outageGr = new GlideRecord('cmdb_ci_outage');
outageGr.addQuery('task_number', current.sys_id);
outageGr.query();
return outageGr.hasNext();
}

var outageExists = outageAlreadyExists();
createOutageM2M(outageExists);

function createOutageM2M(outageExists) {
if (!outageExists) {
current.update();
var url = new CreateOutageUtil().getNewOutageLink(current);
action.setRedirectURL(url);
action.setReturnURL(current);
}
}

[AnveshKumar M · Accepted solution]

Hi @Community Alums 

You can try the following way to hide the Create outage option if there is an Outage already exists with that Incident.

1. Create a Script Include like the one below:

function checkIfOutageExists(inc){
	var outageGr = new GlideRecord('cmdb_ci_outage');
	outageGr.addQuery('task_number', inc);
	outageGr.query();

	if(outageGr.next()){
		return false;
	}
	return true;
}

 2. Now add this to condition field in UI Action as shown below:

(OOTB UI Action SYS_ID is : 18edfe530a0006d401d579b8ca27b3f1)

(current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem') && current.active && checkIfOutageExists(current.sys_id)

Please mark my answer helpful and accept as solution if it helped you 👍✔️

[Community Alums]

not working

[AnveshKumar M]

@Community Alums Can you try the Script Include code and name I Provided as is and the condition too?

[Community Alums]

Hi, tried with same script and added condition too in ui action , but still i can see create outage option eventhough outage is already created.