Overall Attachment Storage Capacity and Monitoring in ServiceNow

[aaksubraman]

Hi Team,

We understand that the maximum attachment size in our ServiceNow instance is 20 MB per attachment.

Our customer is expecting to receive a high volume of requests with attachments and would like to understand the overall attachment storage capacity.

Could you please help clarify the following:

Is there an overall storage limit for attachments in a ServiceNow instance?
Does ServiceNow impose any restriction on the cumulative size or number of attachments?
How can we monitor the attachment storage usage within the instance?
Are there any recommended best practices or retention policies for managing attachment storage?
Any official documentation or guidance would be appreciated.

Thanks

[Ankur Bawiskar]

@aaksubraman 

my thoughts

-> there is a configurable per-attachment size limit in ServiceNow, but ServiceNow does not document a fixed overall cumulative attachment storage cap for an instance in the same way it documents the per-file limit.

check this

Manage Attachment Data Growth 

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