PAIN Value Calculation

karl_james · ‎02-09-2015

Hi All

I've been pretty good with my scripting within SN but I'm having an issue that I'm hoping someone can help with. Our Problem Manager asked for a PAIN value field to be added to our problem form, which is all good.

I'd like to write a script to calculate the PAIN value and populate the field to save some time and increase accuracy of the values for reporting. Below is the calculation to get this value:

(V x Y) x Z = PVC

V = Severity of each related Incident

Severity 1 = 1000 points
Severity 2 = 800 points
Severity 3 = 500 points

Y = Number of related Incidents x V

Z = Total Outage Hours x Y

Has anyone done anything like this before?

Kalaiarasan Pus · ‎02-09-2015

Your X and Y values ...

var severityArray = [];
severityArray["1"]=1000;
severityArray["2"]=800;
severityArray["2"]=500;

var X = severityArray[current.severity];

var count = new GlideAggregate('incident');
count.addEncodedQuery('parent='+current.sys_id);
count.addAggregate('COUNT');
count.query();
var Y = 0;
if (count.next())
Y = count.getAggregate('COUNT');

View solution in original post

Kalaiarasan Pus · ‎02-09-2015

What will you say as related incidents? incidents by same caller ? or child incidents?

What is outage hours ? integer value or float ?

karl_james · ‎02-09-2015

Thanks for the quick response Kalai!

Sorry I mean child incidents, will update the question. Also outage hours would be an integer.

Thanks

Kalaiarasan Pus · ‎02-09-2015

outage hours is a field on incident form ?

karl_james · ‎02-09-2015

I'm going to calculate the outage hours using the outage start and end fields that are currently on the Incident form