Parent category and child category in service portal

chilanka1
Tera Contributor

‎11-09-2023 01:24 AM

' sc_category 'page in service portal, when I am clicking parent category, I have to display corresponding child categories. 

For example, I have parent category named 'Request Something'. It has 2 subcategories and total 12 catalog item.

When I click on Request Something (parent category) I have to display 2 child categories instead of catalog items.

Preview file
138 KB
0 Helpfuls
  • 528 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-09-2023 02:55 AM

Hi @chilanka1 

 

It seems in it by behaviour. In your case, don't click on hardware, click on + icon. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls