Parent Link on Service Catalog Task [sc_task]

[ericgilmore]

Build: London

I have service catalog tasks [sc_task]. Which are children of my request items [sc_req_item]. Which themselves are children of requests [sc_req]. In the OOTB instance, an SCTASK  has a  reference field, which allows for lookups and it has a preview button which allows previews and the ability to open the parent RITM. Great.

Well, I have users that don't want to use the preview button to preview or open the associated parent RITM, they just want a link. I thought this would be a simple matter of configuring the Form Layout or Related Lists and adding a link on the [sc_task] form, but it seems I'm mistaken.

Do I actually have to go through the process of creating an explicit one to many relationship between [sc_task] & [sc_req_item] or am I really not understanding how to use Form Layout or Related Lists?

[Brian Lancaster · Accepted solution]

If it is a particular user unless they are the president of the company I defiantly would not do it and I would hope that your management will back you up on that.  However the only way I could think to do this was with the following.

1.  Create a new filed of type URL.  I called mine RITM URL.
2.  I used a UI Policy to make it read only and an ACL of type list edit to make it so someone cannot add it to their list layout and edit it.
3.  I created a Business rule on the sc_task table that is after insert no conditions since we want it on all task.  The below code creates the URL for you.

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var url = gs.getProperty('glide.servlet.uri') + "sc_req_item.do?sys_id=" + current.getValue('request_item') + "&sysparm_view=";
	current.u_ritm_url = url;
	current.update();

})(current, previous);

[ericgilmore]

What I ended up prototyping were 2 things. This solution and the creation of another form view for sc_task in which I added a section with fields that referenced the parent RITM.

They really seemed to like it, but no decisions have been made to move forward with it just yet.