Team , While raising incident if i select CI belongs to service offering class that should be also auto populate in Affected service offering in related list note : service offering is one of Table
How to create card type variable in record producer as per attached image.
I have written below script include which is used to parse the values as drop downs on the front end form. The issue is I want to get the elements present in envValuesMap and roleValuesMap array to appear in alphabetical order on the front end form. ...
Hi all i am new in transform map script i need real time cases with solution so i can understand well transform map scripting is to confusing and not more resorces are available Please help me to make my self better in this thanks
From within an incident we can create enhancements and defects. I'm now looking for documentation on how those items are tied together. Currently, when I create an enhancement, the incident stays in the state of In Progress and I don't see where it i...
Hi everyone, I had a requirement where I need to exclude users from one specific directory group from receiving notifications from sam subscription table . I need to add this in workflow. I need to create a script and add it in a if condition in a w...
Hi, I have to create a new card in a problem form.And here is no any problem with that, but I have to add a new field to this card with name "Root Cause"and that field should look like this one for example:If the first line will be completed it shoul...
HiI am trying to use inbound email in flow designer to update an existing RITM ref number.The ref number is in the email body and will show like this on the inbound emailVersion Visit Email Address: RITM1234567@new,employee.comThe ref number will be...
Hello I am receiving the attached error message on our catalog items which use the drag and drop function on our mobile app. There is no error on the Service Portal, it is specific to mobile app only. We have a variable on the catalog items which us...
I have a requirement that will need to use the Planned and Actual start/end dates for when a Change Request is performed. I have found the "Planned start date" and "Planned end date" fields on the [change_request] table but I am unable to find field...
I have got a good amount of data in category and subcategory. For below code clarification, Subcategory is dependent on Category and Category is dependent on Services (Reference field). So, when I have same category for different services the subcate...
We want to add a text instruction to the regular ticket view but it's not displaying. We need to have it as part of the container with Ticket Conversations as the user needs to click on this area to give it focus for the Cut and Paste solution we've ...
Hi, is it possible to change the words in the button of a filter in list veiw ? Regards,
How can we make Worknotes/Additional Comments mandatory on incident form after clicking on UI action?
HI Community, In our instances there is a workflow which is created on sc_req_item table and it is published but i need to change the table of that workflow how can we do thatIs it possible to do that?Thanks in advance
