Duplicate filter values in tables, the filters are not filtering correctly, "not empty" is not accurate :1. ALERT TABLEa. The filter on alert list not filtering "(empty)" correctlyb. Field: "Task"2. INCIDENT TABLEa. The filter on incident list not fi...
Hi , Kindly help me to achieve this .I have two reference field ,1st field refers to u_building (which stores locations) and2nd field refers to u_cmdb_ci_server_virtual (stores VMs)Based on location selected is first variable , 2nd variable should g...
Hello All, I have applied the reference qualifier for the field on the form, it is working fine there However, when I am try to filter out the filed on the list view it is not working, it is showing all the values of the reference table.Can anyone he...
I try to add multiple domains in the Security Scorecard for IT Service Management. It seems it allows only 1domain to connect, but I need to add multiple domains. Please kindly help me how to proceed it. Thank you.
Hello all, I have a requirement for making attachment mandatory on sc_task, but i have multiple catalog task and i want to make attachment mandatory on a particular task. please let me know how we can achieve it. Thanks in Advance
Hi Folks, I'm trying to pass incident details to mail body. I've to pass incident record fields to mail body based on assignment group. I'm storing incident fields and values in JSON obj and trying to pass to mail body using ${event.parm2}. I'm gett...
Stop selection of end date before start date. for this I have written an On change client script. But it is not working out. On Change client script : on Date field-------------------------------------------------------------------------------------...
Hi Community, I have a requirement there is a record producer called time project so once request is raised it will create a record in project table and this project record has child record called project phase (this child record created when parent ...
HI Developers, Recently i did a clone activity from Prod to Dev, clone has been completed successfully. I have created few incidents and approval requests but emails logs are not showing in 'sys_email' table. After cloning in Dev instance email logs...
Hi, In the Documentation there is this paragraph : "Helps you to detect other scheduled changes that potentially conflict with the change based on a schedule or assignment. For example, if the same person is assigned to two or more changes at the sa...
Hi Team, We need to make additional details visible in esc portal to all users with empty roles, please suggest where we can check this, thank you.
Hi All, We are looking to create a standard change template for routine changes that don't require any approval, such as monthly server patching job. There would numerous CIs included in such a change. Is there an easy way to bring over the affecte...
Hello, we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...
I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. A...
Hello, a few days ago I created a custom theme, but I also created a theme in "Theme builder", suddenly in the instance the selected theme stopped showing and now that I go to the part where the themes are selected, the variants no longer appearand w...
