Incident E-mail notifications
How can I stop incident notifications from going out when the Incident is closed.
Forum Posts
Adding Filter condition for empty records on Reference field
Duplicate filter values in tables, the filters are not filtering correctly, "not empty" is not accurate :1. ALERT TABLEa. The filter on alert list not filtering "(empty)" correctlyb. Field: "Task"2. INCIDENT TABLEa. The filter on incident list not fi...
Resolved! Filter reference field based on another reference field in catalog item
Hi , Kindly help me to achieve this .I have two reference field ,1st field refers to u_building (which stores locations) and2nd field refers to u_cmdb_ci_server_virtual (stores VMs)Based on location selected is first variable , 2nd variable should g...
Resolved! Apply reference qualifier on the filter of list view
Hello All, I have applied the reference qualifier for the field on the form, it is working fine there However, when I am try to filter out the filed on the list view it is not working, it is showing all the values of the reference table.Can anyone he...
How to add multiple domains in Security Scorecard?
I try to add multiple domains in the Security Scorecard for IT Service Management. It seems it allows only 1domain to connect, but I need to add multiple domains. Please kindly help me how to proceed it. Thank you.
Resolved! How to make attachments mandatory on SC_TASK
Hello all, I have a requirement for making attachment mandatory on sc_task, but i have multiple catalog task and i want to make attachment mandatory on a particular task. please let me know how we can achieve it. Thanks in Advance
Resolved! Parsing JSON obj to notification body
Hi Folks, I'm trying to pass incident details to mail body. I've to pass incident record fields to mail body based on assignment group. I'm storing incident fields and values in JSON obj and trying to pass to mail body using ${event.parm2}. I'm gett...
End Date cannot be before start date
Stop selection of end date before start date. for this I have written an On change client script. But it is not working out. On Change client script : on Date field-------------------------------------------------------------------------------------...
Need to populate parent record number and parent type in related record
Hi Community, I have a requirement there is a record producer called time project so once request is raised it will create a record in project table and this project record has child record called project phase (this child record created when parent ...
After clone from Prod to Dev, I am not able to see Email logs (sys_emails) table
HI Developers, Recently i did a clone activity from Prod to Dev, clone has been completed successfully. I have created few incidents and approval requests but emails logs are not showing in 'sys_email' table. After cloning in Dev instance email logs...
Resolved! Change Management Conflicts conditions
Hi, In the Documentation there is this paragraph : "Helps you to detect other scheduled changes that potentially conflict with the change based on a schedule or assignment. For example, if the same person is assigned to two or more changes at the sa...
Additional details not visible to users with empty roles
Hi Team, We need to make additional details visible in esc portal to all users with empty roles, please suggest where we can check this, thank you.
Standard Change with Multiple CIs
Hi All, We are looking to create a standard change template for routine changes that don't require any approval, such as monthly server patching job. There would numerous CIs included in such a change. Is there an easy way to bring over the affecte...
Add Info message from UI page in Agent Workspace
Hello, we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...
Dot walked fields are not displayed for the non-admin users until unless the form is submitted.
I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. A...