Passing information form RITM to task

[johnrob18]

I have created a startes, movers, leavers entries in the ServiceCatalog, created excecution plans for each process, created a number ofvariables for each process.

The execution plans sucessfully create RITMs that containg all the information in the variables for each selection.

I now need to be able to pass the information in the varables to the tasks and to make decisions based on the content of the fields. For example: - a region field contains 4 countires, each country will have a different process and so different tasks will need to be created.

I have attached examples RITM1 & show thw RITM created,  task 1 show the task created with (stubs) where we need information form the RITM and Email1 show th Email sent - where I also need information from the RITM

How do I get the varaibles from the RITM into the tasks and Emails? And how do I make decisons based on the field content?

[Robbie]

Hi @johnrob18,

Variables can be added and displayed within a catalog task the same way they can be added to a Request Item form - by pulling the 'Variable editor' into the form layout. (Configure the form and select 'Variable Editor' from the left hand side of the slush bucket and move it to the right and hit save)

Note, depending on the Flow or Workflow associated with the catalog item, you may need to ensure that when the Task is created, that the variables are made accessible in this step.

From here you'll be able to view the variables and show/hide as required using client scripts or ui policies (including Catalog UI policies where you check the option to display on Catalog tasks), as well as get a handle to them with the g_form method suchs as:

g_form.getValue('variables.variablename);

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[johnrob18]

Hi Robbie - thanks for the reply.

I have attached the 'Configure from layout ' display from the Execution Plan Task, I cannot see Varable Editor' to add?

Am i in the wrong place?

[Robbie]

Hi @johnrob18,

No worries, on the left hand side of the 'sluch bucket', can you navigate to the bottom or click on on of the values and start to type 'Var... ' and it should appear.

Thanks, Robbie

[johnrob18]

Hi Robbie - sorrry, I staill dont get Variable Editor, this what I get when I typ 'Var' into slush bucket