pending caller ticket close

c_neytergen · ‎11-16-2015

I have added new incident state named "Pending Customer. Could oyu please help how can i add following rule in to IM Module?

Incident State = Pending Customer

if there is no response from customer than ticket should be closed after 5 days automaticlly?

thank you.

sergiu_panaite · ‎11-17-2015

You can still validate the script via running it into a scheduled script execution.

Go to System Definition -> Scheduled Jobs -> Automatically run a script of your choosing -> add your script there

This will run it a scheduled job and should be visible under stats.do on workers.

Regards,

Sergiu

c_neytergen · ‎11-17-2015

thank you very much. how could you test script in SN?

sergiu_panaite · ‎11-17-2015

If you're admin user, you can go to System Maintenance -> Scripts Background and run scripts there:

Regards,

Sergiu

c_neytergen · ‎11-17-2015

yes , i am admin but cant see it 😞

Kalaiarasan Pus · ‎11-17-2015

Do you see a lock icon beside the impersonate ion on the home page? If so, click it and activate the security admin privileges.

c_neytergen · ‎11-17-2015

i have enabled but not see. Ä± am using developer instance from cloud