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Digital signature for PDF documents using CAC or PIV smart cards

Hello wonderful people, Does anyone have a PowerPoint presentation or any documentation about digital signatures for PDF documents using CAC or PIV smart cards? I can't find anything on the Now create website. I believe it should be under document ma...

Kim Aly by Tera Contributor
  • 1237 Views
  • 2 replies
  • 0 helpfuls

Auto open the tab when an interaction is auto routed to agent

Hello all, Iam currently working on one scenario for service operations workspace. So the requirement is to auto route the interaction to the agent who is available. And when it is routed to agent, the interaction should automatically opens in new ta...

Akhila P by Tera Contributor
  • 499 Views
  • 2 replies
  • 0 helpfuls

Custom Email Notification

Hello, Custom email notification in ServiceNow with approve, reject and return claim buttons. The state of current record in Approval table must automatically change to Approved or Rejected on basis of button clicked in email. Currently, OOTB notific...

ShivangiC by Tera Contributor
  • 896 Views
  • 10 replies
  • 0 helpfuls

Resolved! Continual Improvement Management difference with other processes

Hi all, Can you please provide a clear functional explanation to understand why someone should create an improvement initiative?This is my understanding:- improvement initiative: to improve something existing, implementation is not part of the proces...

Tommaso2 by Tera Expert
  • 996 Views
  • 2 replies
  • 2 helpfuls

How do I delete an on-call schedule?

I created an on-call schedule a while ago. I am not in need of it anymore, but can't find a way to delete it. Can anyone assist? I made it no longer Active, but hoping to find a way to delete it altogether. We're on Madrid.  Someone else previously a...

Sherilyn M_ by Kilo Contributor
  • 3255 Views
  • 3 replies
  • 1 helpfuls

Integration Issue key not defined

 Hello All,We are currently working on integrating Jira with ServiceNow using a Scripted REST API.Below is the script snippet being used:  var data = request.body.data; gs.info("Attachment Logs: " + JSON.stringify(data)); // Log is printed var key1 =...

rohit_murli by Tera Contributor
  • 448 Views
  • 3 replies
  • 0 helpfuls

Resolved! Two managers for a single group

Hi,Is it possible to add two managers for a group in Servicenow? When I searched, I'm able to add only one manager.

NishaB by Tera Expert
  • 831 Views
  • 3 replies
  • 1 helpfuls

Resolved! Sidebar how to limit it only to itil users

Hi, Is there a way to make the Sidebar only accessible to itil users. Currently any user can access the chat. We only want itil users to communicate with each other.   Thank you

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Krissy by Giga Guru
  • 972 Views
  • 2 replies
  • 0 helpfuls

Security Checks

Whenever we execute a security check in ServiceNow, are our Out-of-the-Box (OOTB) records skipped because they are created and maintained by ServiceNow, or are OOTB records also scanned and included in the results during an instance scan?

Resolved! How to Compare Dates and Use "Wait for Condition" in Flow Designer?

Hi All,I have a 'Waiting Date' (date field) on the Task table. When a task moves to the 'On Hold' state and this date field is populated, I want to trigger a Flow that waits until the specified date is reached. Once the current date matches the 'Wait...

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SpartanW by Tera Contributor
  • 844 Views
  • 3 replies
  • 3 helpfuls