I am trying to set the default search order for a table (any table, although I specifically need it to work for kb_knowledge) by using the isOrder attribute. Documentation suggests the following: "An administrator can set the sort order of records di...
I recently worked on a requirement to change the reference data point for a reference type variable in catalog item. Sounds Simple, right? The requirement was just to change the table from table X to table Y and no changes in variables , UI polic...
Friends, Unable to remove a question from PIR survey in survey designer. The X mark not showing up to remove . I am unable to remove the highlighted one, but in our DEV environment I am able to do so. Recently we upgraded to Orlando, both Dev and Pro...
A change that is closed with the code "Unsuccessful, or "Successful with issues" should change state to Review
I have created risk conditions according to given requirements, conditions work fine, but when testing by creating a change, the risk status updates after some delay instead of immediately
Within our incident assignment workflow, there's a decision action. Our sys_decision_question contains several entries for the decision table, some sharing the same assignment group. We aim to track the specific question chosen by the decision action...
Hi there i have a user criteria which works fine, but that does not restrict a user which the catalog item is available for requesting for a user that does not meet the criteria. is there a way to restrict access based on requested for variable if ...
Hi folks,Can anyone please help the confirmation dialog in exporting reports in ServiceNow on the bulk data exporting to Excel. I have a client who ticked 'Remember my decision' by 'Mail it' so each time it he has to wait for the email.Is there...
Hi,I want to know how setworkflow(false) work in BR. Do we have to write after the logic or between the logic.
I have created a Walk-up location queue for Hongkong and its appointment configuration(9AM to 4PM). Appointment time slots and booking looks good when the timezone of the user is Hongkong. When a user with London time zone tries to book an appointm...
Hi Can you advise whether the OOB function of Problem Management should allow the Problem Manager to add Change Records (regardless of status) to a Problem Record.Or does it require a specific role to be able to do this ?
I have a requirement where we have a catalog item variable field in that we need to populate the count of group members present in the group.Basically its having a 2000 - number of members present in group count to show in that fieldCan anyone help m...
Hi, As per internal governance and standardisation requirements, I need to align all Assignment Groups to a naming convention. For eg, Assignment groups belonging to group IT will have Grp-IT, etc. Will changing a name from the Active directory to re...
Hello, I'd like to add a countdown timer to October 14th 2025 to a self-service dashboard. I've tried looking around but the posts I found were quite old. Is there an easy way to do this? Thank you for any help you can offer.
Should monitors be set up as Assets and CIs? Monitor is a model category that has no associated CI class. It is also listed as a "type" of Peripheral (cmdb_ci_peripheral). Peripherals do have an associated CI class. Currently, we only track monito...
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