Resolved! Hide x in mrvs
I want to hide 'X' in MRVS on on Load , the script available on community is not working .Does anyone have idea about it.
Forum Posts
Resolved! Two parallel level approval
I have to create Two parallel level approval through workflow i.e. both generated at same time - however RITM cannot get created until both groups have approved and if anyone rejects then RITM should be cancelled. Can anyone please help me out. Thank...
How to do one time clean up of the asset tags mapped to retired CIs ?
Hi All, I want one time clean up of the asset tags mapped to retired CIs . My approach is to use fix script . Could you please suggest what should be the correct approach and Script ? I tried through fix script but it made the system slow and did not...
Need to hide the banner announcement which comes for dashboard migration
Hi Everyone. After Zurich version I can see lot of change to dashboard. we don't want to migrate to next experience dashboard.here in banner we can see error and info message and we don't want that messages to be visible for end users and wanted to ...
KB article is seems to be Blank in Service Operation Workspace
The user is able to view the Knowledge Base (KB) article in the platform/native view. However, when performing a global search for the article by name, the result is displayed as a blank screen.
Resolved! Transform script suggestion
Hello all,I'm seeking your input on a scenario we're currently handling. Current FlowA third-party Talend application sends 5,000 records daily to a ServiceNow (SNOW) transform map.In the onBefore script, we perform validation:If any field is empty, ...
Resolved! Duplicate “Overview” tab showing on Incident form in Service Operations Workspace (SOW)
Hi everyone,I’m seeing a strange issue in Service Operations Workspace (SOW), only on the Incident record page.The “Overview” tab appears twice when viewing or editing any incident record.Here’s what I’ve verified so far:Other record types (Change, P...
How to Edit Default filter on Incident Table? Zurich
I am unable to edit the default filter. See attached. On the incident form i went to Configure->List Control....and added "Edit default filter". Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...
Do we have Requirement gathering template for Walk up experience module
I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?
Want to create metric definition to exclude non business hours
My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like ...
Resolved! field validation on a form - alpha numeric only
Hello allI have a request to update an existing field on Incident form to a specific format as users are entering garbage data in the field now.. Entry should be restricted to alpha-numeric (for example: 123X) What's the easiest way to accomplishing ...
Has anyone noticed that the OOB "Problem worknoted (unassigned)" notification conditions are wrong?
You would think that this notification should be sent when a work note is added while there is an assignment group but no assigned to on the problem. Instead it sends any time a problem is updated without assigned to populated. Easy fix, but surprisi...
How create a interactive filter on task_sla table for resolved field which is coming from incident
Hi, We need to create a interactive filter on "task_sla" table for resolved field which is coming from incident.We have created two reports on "average response time" and "average resolution time"(These two reports created from task_sla table). now b...
How to transfer report ownership/viewership if user id migrates within service now
Requirement: We are transferring roles and group of 100 of users from old user id to new User Id.The expectation is that whenever we are migrating from old user id to new user id, the report ownership and viewership remains intact. If any scheduled j...
approval flow
director - answer = { // Configure policy inputs here u_director_approval_mandatory: false};var director_approval_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=bla...
