ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need help in queue triggers in AWA queue

Hi Community, Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger  type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not ...

PoojaMallikarj_0-1704809592809.png

Resolved! Types of business rules with example.

I have just started learning servicenow. Need help with few questions. Can anyone explain business rules with example.

Newbee4 by Kilo Contributor
  • 54887 Views
  • 8 replies
  • 95 helpfuls

Adding a variable summary to RITM/SCTASK work notes

When we are ordering a catalog item, i need a summary of all the variables to be posted as work notes. We have something called approval summarizer which gives a summary of variables in the approval record. I want a similar implementation in RITM wo...

find_real_file.png

Resolved! Getting 3rd party data and showing in catalog variable

Hi everyone, Can someone please help me with where the issue is while parsing the variable data? we need to show data in variableCreated a script include from which to get third-party data and show it in the catalog variable. {"result":{"catalog_item...

imkhan by Tera Contributor
  • 1050 Views
  • 13 replies
  • 1 helpfuls

Adding a new state to catalog tasks

Hi Community, I want to add a new state on a catalog task for example "closed by automation" that when selected will make the catalog task inactive and the RITM  and REQ also with the same state. I've tried doing this with a business rule which in tu...

Resolved! Need validate email id field on catalog item

Hi Team,       How to write catalog client script to give email validation as it can accept only abc.ab@(companyname).com users only. Need to valid it for 2 email domains. Abc.ab @(companyname1).com       Field is a single line text field(email Id). ...

mohanmerava by Tera Contributor
  • 1072 Views
  • 15 replies
  • 1 helpfuls

Workday Learning Integration

Hello All,We have a requirement to integrate Workday Learning with ServiceNow. The key requirement is that when users search for Workday Learning courses in Employee Center, the relevant courses should appear in the search results and navigate direct...

AkshayJadhav1_0-1739892711300.png

Minor Normal change request/ Major normal change

My Requirement is Normal - Minor (as below) = 1 working day if i select the 2 days , i want  the error message, but this code not working.   var updated_date,      planned_date,      days;   updated_date = new GlideDateTime(current.sys_updated_on);  ...

keerthana10 by Tera Contributor
  • 246 Views
  • 1 replies
  • 1 helpfuls

workflow Activity its not working

i try to add the one Approval step in OOB normal change work flow , but it was not trigger , how to solve this ? kindly help to me regarding this.

keerthana10 by Tera Contributor
  • 374 Views
  • 8 replies
  • 0 helpfuls