Service Fields change request
Hi All , I have a requirement where on the service field on CR I want to prevent users from adding retired services to new change request. can someone tell me how to do it ??
Forum Posts
Ability to upload list of multiple devices for a Change Request to Impacted Services/CI field.
Often I get CHGs from Infrastructure team that includes many server/device CI's in either attachment or pasted into Long Description. How Can I upload that list to the Impacted Services/CIs tab on a Change Request? Currently have to add them manually...
Interaction record showing as empty under incident record
Hi All, I am creating incident from interaction in agent workspace. once incident is created, the interaction record is showing as empty under incident record in "Interactions" related list.This is happening only for some records. Can anyone tell me ...
Resolved! Not able toview the filter in sys_ui_related_list_entry but view it in Related List Entries listview
Hi I Cannot the see the related list filter from the record but I can see it it on the sys_ui_related under this Related List Entries list (But I cannot edit it in the list view want to remove this filter) How can I do it ? For your reference am att...
Adding hyperlink in error message in SOW using Business rule
I have a requirement to add a hyperlink to an errormessage which is coming from a business rule.On clicking the link it should opens a new rca type problem task creation page in SOW.It shouldnt refresh current workspace tab it should simply opens a n...
Resolved! ATF - Can we change the form view through ATF
I am trying to change the Incident form view, for a particular user group though ATF. Manually I can change the Form view to Default view, Self service or Service Portal. But through ATF, i am unable to fetch the Form view nor change the form view. C...
Using Document ID field
Hi folks - I've a use case where I want to be able to relate a particular "Any" Service Now record (i.e a specific sys_id on any table) I discovered that this can be acheived by adding a field of type DocumentID on the table. Wiki provides informati...
Integrate custom web page with servicenow sys_user table
Hello everyone,I have created a custom webpage using Visual Studio Code with basic fields such as First Name, Last Name, Email, and User ID, along with a submit button. Now, I need to integrate it with ServiceNow so that when a user submits the form ...
Resolved! Change request processing
Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status? Thanks
Resolved! is it a bug? for GlideDateTime.subtract
for below code var dur = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:04:55"), new GlideDateTime("2025-03-29 18:04:55"));gs.info("dur: " +dur.getByFormat('hh:mm:ss')); dur_seconds = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:0...
Getting the value of assignment group in a script include
Hello,I need to write a script include filtering some options for a field in my Change Request table.I need it to only run if the assignment group field contains a certain value.When I looked up for the assignment group via REST API Explorer, it retu...
business_duration field - how is it set?
Hi Community! There's a field on the Task table called business_duration.- Is it still "alive" or is it deprecated?- How is it calculated?- Does it make use of any schedules, calendars etc? many thanks in advance /Tommy
Resolved! A list field shows sys ids instead of actual values
Hello, I created a custom List field in change_request table, named u_environment, referencing a custom table named u_environment.When selecting several options their names display properly, but when I submit the change request it only shows the name...
add parent record
I'm using below code to create RITM from scheduled job , it creating RITM , now want to add that RITM as parent for u_exception_request record.or u_exception_request record --> related list --> add this RITM var excption = new GlideRecord("u_exce...
Resolved! knowledge article: author is not able to write after checked by another person
Hi , author is not able to edit the knowledge article whenver checked by other person and he is receiving error "This article cannot be edited since it is already checked out ". can y ou tell me which role required to author to edit the knowledge ...
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