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OOB vendor tasks?

We have built a custom table and integration to handle vendor tasks in our instance. These vendor tasks are updated when tickets are updated at the ticket system the vendor uses. For example: if there is a network issue and we want to create a ticket...

Per5 by Giga Guru
  • 216 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to generate a pdf from a form and send it to another table

Suppose I am entering some data in a form of table u_candidate_details   and when i submit or save the form a record will be inserted in table u_candidate_database and a pdf attachment will be added on the record that was created on table u_candidate...

suprakash by Giga Expert
  • 6892 Views
  • 41 replies
  • 15 helpfuls

Resolved! Limit visibility to sctasks

Hi community I want to limit visibility to Sctasks and ritm records where the item = a specific itemI tried acls on there own but the oob acls are stopping it from working.  What is best approach here. Example would be appreciated Thanks in advance

AnthonyMull by Tera Contributor
  • 1130 Views
  • 14 replies
  • 4 helpfuls

Email client template sender

Hi all, I'm currently configuring an Email Client Template for INC tickets For now, I'm still configuring it from the dev3 (not on prod yet). But, when I tried to send the email using 'Sender Configuration': Select From List. and select the Email Cli...

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Resolved! Service Catalog Attachment

I have a requirement where there is an attachment type field(e.g.,  diso_approval) if it contains only .msg file then submit the request; otherwise unable to submit form.Note: Variable Atrribute not working( Need a script). 

AnilJ by Tera Contributor
  • 675 Views
  • 9 replies
  • 0 helpfuls

Updating attachments in the list type field

Hi all,We have a requirement to update attachments that are added in the form. For this we have updated the dictionary of that particular field by refering it to attachments table and added script " javascript: 'table_name=' + current.getTableN...

vivek110 by Tera Contributor
  • 308 Views
  • 2 replies
  • 0 helpfuls

Need help in queue triggers in AWA queue

Hi Community, Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger  type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not ...

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Resolved! Types of business rules with example.

I have just started learning servicenow. Need help with few questions. Can anyone explain business rules with example.

Newbee4 by Kilo Contributor
  • 55022 Views
  • 8 replies
  • 96 helpfuls