How to delete/deactivate record with transform map?
I have to import a file with association to user and one group. When a user is no loger in the the file it must be removed from the servicenow group. How can I make this with a transform map?
Forum Posts
Resolved! OAuth 2.0 Client Credentials works in Postman but not from ServiceNow-to-ServiceNow (401 error)
Hi all, I followed all the steps to set up OAuth 2.0 Client Credentials for a ServiceNow-to-ServiceNow integration:In Instance A (target), created an OAuth Provider (Application Registry) with Client ID, Client Secret, and Redirect URL. Associated a ...
Fulfiller user cleanup
Hey SN people, New job, trying to clean up fulfillers, it's a mess lol. I wanted to post my workflow to see if what I'm doing makes sense to others and whether it is going to accurately identify where we can clean things up. Our account reps have pro...
How to capture the complete cataolg item which involves (variable,catalog Clientscript,....
How to capture the complete cataolg item which involves (variable,catalog Clientscript, UI Policy, UI action, catolg) in tokyo version, there i no add to update set link enabled, Please suggest.Thank you,
how to configure holiday schedule with workforce optimization?
without WFO' you would create a child schedule with holidays as schedules entries, but how do you set up schedules with WFO to account for holidays?is there any other way than creating multiple schedule plan/shifts that exclude holidays?
Some pages appearing blank in PDI
Portal configuration page and widget in editor page is coming empty. Is anyone facing the same issue in PDI.I am on yokohoma version
Resolved! How to Update the worknotes whenever the field value changes in Form
Hello All, I have a requirement , where I have one variable on my Form as 'Status change' which is a selectbox and it contains multiple option such as cancelled , on hold , waiting for resource etc , whenever User changes the value of the 'Status Cha...
Resolved! Restrict Category Picker for Knowledge Role in Knowledge Article Form
Restrict Category Picker Field:Users with the knowledge role should be able to select existing categories.They should not be able to create new categories via the reference picker or popup.Prevent Field/Column Creation:Users with the knowledge role s...
The 'Short Description' field from the release parent is not populating the 'Project Name' field
Hi, I'm trying to configure the 'Short Description' field from the release parent to populate the 'Project Name' field in related tasks. However, the current business rule is incorrectly updating the related tasks using the 'Description' field from ...
Resolved! Can incidents change colour on update?
Hi all, I have been tasked with seeing if ServiceNow can change the colour/notify in the incident list when an update has been added to an incident from the customer? below is an example of an incident: Can the list view background change colour for...
OAuth 2.0 Client Credentials works in Postman but not from ServiceNow-to-ServiceNow (401 error)
Hi all,I’m trying to set up a ServiceNow-to-ServiceNow integration using OAuth 2.0 Client Credentials grant type.On Instance B (target):Created an Application Registry (type = OAuth API endpoint for external clients).Created an OAuth Entity Profile f...
Restrict Access to Custom Portal Based on Assignment Group
Hi Everyone, I have created a custom portal in ServiceNow, and I need to restrict access to this portal so that only users who are part of a specific assignment group (Hardware) can access it.The requirement is:Only users who belong to the Hardware a...
How to log/track the time spent on each state in ITSM process?
Hi community, I am looking at an OOTB feature to track/log the time spent on each state in incident, change, or other tables extending from basic task table. As a result, I can analyze where the bottle neck is and improve. Could you help to share you...
Inbound action failed
Hello All, We have an inbound action configured to copy the email body into the work note, but it has failed for some records. This is especially puzzling since the condition seems to be satisfied. I’d appreciate your help in identifying the reason f...
What is 'Affected products' and 'Related Catalog items' related list in Knowledge article?
What is 'Affected products' (referring to Configuration items) and 'Related Catalog items' related list in Knowledge article? Whats the use of it?
