personalize list related fields

tjarzinski
Kilo Explorer

When personlizing a list - for example in Assigned to my Workgroup, is it possible to make related lists available to the end users or is this only an admin function?

1 ACCEPTED SOLUTION

Hi Todd,



In the list view you will not be able to add the related list. You have to go to the form and then do it.


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3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Todd,



If i understand your question correctly, I think you want the related list to be available on the self service view. If yes then you have to personalize the related list and make sure you select the view name as self service.


tjarzinski
Kilo Explorer

Hi Pradeep,



I am looking to allow users to do this within the Assigned to My Workgroup application (or any of the other lists in applications like Open, Open - Unassigned, Assigned to Me). It does not appear there is an option to display related fields:


(this is the user-level view)


Capture.JPG


without creating a new global list.


(this is the admin-level view)


Capture1.JPG


Hi Todd,



In the list view you will not be able to add the related list. You have to go to the form and then do it.