sc_req_item) and a related child table (u_approvals) that stores custom approval data.The related list is visible on the form, but I want to show fields like u_approval_status from the child table in the sc_req_item list view.There’s no reference fie...
Hii All i am writing this script in catalog item to know that item has attachment attached or not on submit client script but error getting below is the code function onSubmit() { // Check if attachments exist var attachment = g_form.getA...
Hi, Please share anyone basic ITSM questions? Thanks in advance.
I'm dealing with a scenario where a record created from a RITM is being cancelled every time the RITM is cancelled. However, this is not the expected behavior and I'm having trouble finding the automation behind this rule. In SN is there any specific...
I am looking to generate a detailed reassignment report in ServiceNow for incidents that were initially assigned to a specific assignment group — let’s call it Group A. My objective is to identify and analyze all incidents that were originally route...
How do gtt the reassignment report in Servicenow
I have a flow that will go out and check accountexpiry on accounts that are synced from our AD. I want this to generate an approval and task based on that approval/reject. All this works fine but if there is more than 1 look up record(s) it will gene...
Howdy y’all, I’m a fire analyst, not an IT guy, so bear with me while I try to make heads or tails of this data mess. I’ve got a metrics table (incident_metric) that tracks who’s working on incidents, and two SLA tables (incident_sla and u_all_task_s...
Hey all, I am building a database view for a customer that gets all Dashboards (par_dashboards) from the new Platform Analytics and displays all data visualizations so that we can get a sense of when DV's were either last updated or run. From there, ...
i have a multiple check box under labels in catalog form so which check box is selected i should get it in email notification
Does anyone know if there is a way to set some standard fields for all users that are submitting changes? specifically - the conflict detection - we would like to set the columns to some defaults, but it looks like they're all available to be persona...
How to create a report on changes that have the same approver for both the ABC Group and the XYZ Group.
After For each item step, approval is going one after the other, I want to trigger all approvals at a time, how to set up to trigger all approvals at a time
Hello expert.1. How can we trigger a flow only for Normal change for a specific category when Approval is requested ?2. I have created an action it is return user "available time = true/false". (It will pass true when user available hours/schedule an...
