Hi everyone, Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria:Planned start date (start_date)Planned end date (end_date)Configuration Item (cmdb_ci)I would like to know if it's possible t...
Hi Experts, While publishing my knowledge article it is showing this error "Invalid attempt to run privately scoped workflow 'Knowledge - Approval Publish' ". I have even tried by changing the Application Scope to the one which this workflow is place...
Hi Team, Is it possible to show Business Elapsed Percentage in list view of Incident table without creating Database views.If Yes, Please let me know how to get that. Thanks in Advance. Regards,Haseena
Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...
Hi community, A client asked me what the advantages are of using Root Cause analysis in stead of the General Analysis. They claim the Root Cause is a lot of administration, which I understand. I have been looking in the documentation but I am unable ...
Hi,all.My team is trying to introduce the Predictive Intelligence (PI) Knowledge Similarity, but it's not working as expected.We've completed the Knowledge Similarity Solution training but PI Knowledge solution is not visible on any platform.We've al...
Hey Folks, I need help with creating union of condition, I have a relationships(Related List) on incident table which have criteria something like below: current.addEncodedQuery('caller_id=' + parent.caller_id + '^ORu_behalf_of=' + parent.caller_id +...
Hi everyone , I have a doubt regarding the ownership of a CI in a ServiceNow instance. What is the difference between a business owner and a technical owner? What are the generic changes made by the owner to a CI? Explain the behaviour of a owner in ...
Hi, all.Regarding the Predictive Intelligence (PI) Similarity Solution, I was able to display the PI Similarity "Incident" recommendation on Agent Assisnt in SOW. As a next step, I want to show more then one PI recommendations and add the filter to t...
Hi All,I'm trying to updating short description from flow designer script, but it is not updating, Please find my script below:var date = new GlideDateTime();date.addSeconds(19800);var istTime = date.getDisplayValue();gs.log("Incident short Descripti...
Hi All,I have a custom table called SOW Request, which contains a reference field named "Committed Budget" (u_budget_item_name).I’m trying to populate the value using the script below. While the value appears correctly in the preview record, it is no...
Is it possible to create permissions that prevent someone from referencing a field in the Incident table?For example, is it possible to set it so that a certain user cannot see the Description field of an Incident?
Hi all, i need help learning about the factors that determine ownership of CIs in a ServiceNow CMDB instance.These are a few questions that i need help with:1.Does every CI have an owner field?2.Who is considered the owner of a CI? What role does he ...
What is the significance of "order" field in ServiceNow tables? Why do we choose values like 10 and 40 while creating them while doing the tutorials on learning.servicenow? I see some pre-existing tables have a value of 100 for the field "order". Is ...
