What is COALESCE explain with example
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Forum Posts
Actual start and Actual End Dates are not updating after change Task closed
Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...
Resolved! How to create Api with oauth so any other third party tool can consume
Hello All,I want to expose one api with one thirdpart tool but it should also have ouath as authenticaion method.How i should create this?Any idea @Ankur Bawiskar ?
Resolved! Need to split check boxes into two columns
Hi All,I have to create a variable with 8 choices in the type of check boxes. I used container start,split and end but still im not meeting my requirement. After split variable.Option default Label is visible in the top of choice list.I need to remov...
Servicenow acl query
Hi everyone, I’ve noticed that some properties/records which are restricted to be updated only by the maint role in the UI can still be modified using Scripts – Background. Is this expected platform behavior due to elevated script execution privilege...
Moving the Knowledge Checkbox
Has anyone tried changing where the Knowledge Checkbox appears on the Incident form? We would like it to appear on the Resolution tab so it would be convenient for the person that is resolving the incident to create the Knowledge Article. Is this p...
Resolved! Allow Access for Visual Task Board
Hi All, We have a request to allow a Project Manager access to Visual Task Board in ServiceNow and to be able to leverage all functionalities of VTB e.g. adding, new card, lane, assigned to, update work notes.We are on Yokohama version, while checkin...
Resolved! Delta Exam
I have paid for my CMP but the link to take my delta exam has not become active. Do I have to wait a certain time for it to become active? Any help is greatly appreciated.
Difference in Activity Stream behavior between Classic UI and Workspace
Hi Everyone,We are facing an inconsistency in Activity Stream behavior between Classic UI and Workspace for the Case table.When a case is initially created, certain fields (example: state/number-type field) are empty/null.In the Classic UI activity s...
Two Change Request records that just spin when you try to load them
I have two Change records of: CHG0909928 and CHG0909958 that I can see in list view. I try to load them in the form, and it just spins and spins. How can I begin to diagnose the issue?
Email Client Template Removing Recipients While Replying in CSM Workspace
Hi everyone, I’m facing an issue with Email Client Templates in CSM Workspace and wanted to check if anyone has come across this before. When an agent clicks Reply on an email from a Case, the original sender email is correctly getting populated in t...
“Copy Change” functionality to correctly duplicate original Change Request details post-template
Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...
Resolved! How to enable email sending in non production to a specific email id.
Hi Team,i have a requirement to enable email sending in test instance for a specific email id.No other emails should be triggered from system to any other users.Can I know how we can achieve this.I tried with email properties1. checking the email sen...
How to get all users in a variable for non admins
I have a requirement to make all users( active and non active users) to be populated in a variable(for a specific catalog item).As of now there is one OOB Business rule running and blocking non admin users to not select inactive user.is there a Bypas...
Resolved! Phone number format for users
Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...
