Hi Community,The user has raised the following concern:I cannot close the RITM (RITM0062789/REQ0062201)I performed action that mentioned in following request, but I cannot close the RITM,How can I complete it?Please find the screenshots below and let...
I work in ServiceNow and I’ve created a catalog item that includes a variable named validation_json(multi line text) and validation_ok(checkbox).This variable is used internally as a flag for validation logic for submitting the calalog and is not me...
We're about to deploy the Employee Center and I've been doing some last minute checks, only to identify an issue with our 'My Requests' page. When a user submits a request and it has a Universal Request attached to it, they don't see it in 'My Reques...
Hello everyone,I have created query br to put restrictions on specific records that are generated from inbound actions, but whenever I click on that record number it is taking me to different record instead of target record, please help me to resolve...
Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik
instead of using universal request to generate incident and request from the chosen catalog item, are there any alternative simple app or method to approach this? as universal request leads to duplication of records to be filled and assigned to diffe...
"To run conflict detection, Configuration item is required" the message from Overview Tab in SOW.Our requirement is to make this message turn off means it should not be visible.If you have solution for this do mention the steps :-
Hi Everyone I am trying to create this situation in the sandbox environment. Getting Started with PowerShell and the ServiceNow API When I get to the part where i am supposed to create a new application registry I actually see this When I am expect...
Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...
Dear ServiceNow Community Members,I would like to do the data anonymization, archival, and deletion of PII data in ServiceNow (CSM), ITSM and scoped applications in my ServiceNow Instance. I don't have Data Privacy,ServiceNow Vault applications.I wan...
Hi All, How to extract the fields on UI Builder Service operation Workspace (SOW) to excel sheet Like how we export records as in normal tables to excel sheet please help me Thank you All.
How to calculate the day of the year like Today Tuesday October 24, 2023 is ...Day 297
Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...
We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...
Hi SNC, I have a business request to create a report showing AVERAGE COUNT of TICKETS closed, broken down by Assigned to. Thought this would be a bit simpler then it seems, so inquiring here to see if maybe I'm missing the 'easier' solution. Wh...