Hi Community, I recently ran a test in my PDI regarding the "Repair SLA" function and data preservation for retired SLAs. I wanted to share my findings and ask for advice on the long-term lifecycle of these records. The Scenario:We are replacing an o...
Hi Team we don't have discovery we are creating cis using transform map and creating manually also if requiredso please suggest how to restrict duplicate ci creation based on same name in servicenowThanks
I am trying to run a query business rule to check on multiple conditions which works one way or the other.If I run the Ismemberof condition or the qc and/or condition within query BR separately it works. But when I try to combine both to check, only ...
Hi Team, You do not have permission to create a label in Virtual Task Board error. I have checked Create ACL error on vtb_board_label Not have any roles, what else needs to check
Autopopulate Fields in Mobile Input Form Key points covered:How to use Mobile Callable Script IncludesAutopopulating fields in Mobile Input FormUse Case:Populate default Assignment Group in of the Field in Mobile Input form. Steps to Implement:1. Cre...
Hi Community,For how long can we delegate a user to another person in ServiceNow? This is for approval of Business Service Owner in change requestThanks, Srinivasu Sagiraju
Hi Everyone, We have a flow which runs on sc_task table and in one of the steps the flow is checking if the allocations available on an alm_license record then it will reduce the allocations by 1. This functionality is working fine but it doesnt wor...
Guided Learning: ITSM fundamentalsHi, I can see that when we attach a knowledge article on tickets it gets attached to customer comments which is visible to the users. The End user articles visible to the users will definitely help them however the S...
Hello Everyone,How i can enforce mfa for the local logins in servicenow?@Ankur Bawiskar any idea?
Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...
Hi Community, I know that we can remove the export option for tables list view. How to restrict or remove export option from form view? I can see end users can export form data in pdf format. Can we restrict/remove export option on form view as well?...
When I created an external url using these methods, none of the links open properly. *[http://community.service-now.com/ testing] * <a href="https://apple.co/4ivGgB3" target="_blank" rel="noopener noreferrer">Apple Platform Support</a> * <a href="htt...
Hello and thank you in advance for your help.The issue is when a KB Article type is set to Wiki external URL opening in a new tab. I think this is because the the links rendered in the article are stripped of their attributes. This part, I don’t know...
I want to prevent a problem record from closing before its related problem tasks gets closed using the below(before update) business rule on problem table.But it is just showing an invalid update pop up and moving to closed state while there are sti...
Has anyone else run into the limitation that groups in ITSM Standard are always static? Right now, we have to manually add and remove users, which doesn’t scale well when people change departments, roles, or locations. Wouldn’t it be useful if groups...
