Phase Completion Restriction within DPR Module

Saumya_Singh · ‎01-29-2025

Within DPR Workspace I have a requirement that a phase should be completed only if all the tasks are in closed complete state, although there are OOB policies that I'm using but somehow it doesn't seem to be working,

Dr Atul G- LNG · ‎01-29-2025

Hi @Saumya_Singh

Could you please check the DPR flow once.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Saumya_Singh · ‎01-29-2025

There is no as such flow for DPR, but I have checked the criteria of Policies mapped with those phases but it's not working as expected

Dr Atul G- LNG · ‎01-29-2025

Hi @Saumya_Singh

Then it might be a bug in the system. You can log a Now Support case for the same.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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