Platform analytics

[Surya231]

Hi,

I need to create a Performance Analytics widget that shows:

• Total Incident Count
• Closed Incident Count
• Percentage of Closed Incidents

I believe this can be achieved using PA indicators and formula indicators. Could someone guide me on:

1. How to create these indicators?
2. How to configure the formula for percentage?
3. Best way to display them in a dashboard widget?
   Kindly refer the attached screenshot

[Dr Atul G- LNG]

Hi @Surya231 

https://www.servicenow.com/docs/bundle/zurich-now-intelligence/page/use/performance-analytics/concep...

https://www.servicenow.com/docs/bundle/zurich-now-intelligence/page/use/performance-analytics/concep...

[Surya231 · Accepted solution]

Hi @Dr Atul G- LNG ,

I created two indicator sources:

1. Created – Condition: Created on this week and Assignment group is ServiceNow.
2. Closed – Condition: Closed on this week and Assignment group is ServiceNow.

Then I created three indicators:

• Two automated indicators (linked to the above indicator sources).
• One formula indicator (using the names of the two automated indicators in the formula).

Next, I created a data collection job and added the two automated indicators. After that, I created a widget and added the indicators to it. Under the related list, I created two additional widgets for the remaining indicators.

However, the data is not fetching correctly. The percentage calculation is correct, but I want the data displayed weekly base for the last six months and caluculating percentage for both, similar to the actual screenshot I attached. The one I created does not look like that. 

Could you please help me on this.

[Dr Atul G- LNG]

Hi @Surya231 

If the data isn’t commonly prepared, then there could be some issues with the date range. Please check that, mate.

[AndersBGS]

Hi @Surya231 ,

If you do not have any experience with performance analytics, then I would suggest you to take the free training first before doing so. The reason is, if you create it wrongly you could put unrecommended load on the instance.