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10-26-2023 11:20 PM
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10-26-2023 11:36 PM
Hello @SreenadhChenna ,
Please refer this docs-
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541128
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10-26-2023 11:36 PM
Hello @SreenadhChenna ,
Please refer this docs-
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541128
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

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10-26-2023 11:42 PM
@SreenadhChenna Here are some good reads on upgrade.
https://docs.servicenow.com/en-US/bundle/vancouver-release-notes/page/release-notes/upgrades/referen...
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/workbook/upgr...
Hope this helps.