Please share basic questions on ITSM?

[NaveenKumarSN]

Hi,

Please share anyone basic ITSM questions?

Thanks in advance. 

[Dr Atul G- LNG · Accepted solution]

Hi @NaveenKumarSN 

What do mean by Basic questions, are you looking for an interview

- Then Incident / change / problem / Knowledge Lifecycle

- How these are interrelated. 

- Question can be asked on role and many more question. 

[Abhijeet_Pawar · Accepted solution]

Hello @NaveenKumarSN 

Since you didn't specify any particular module, I'm sharing a mix of questions from ITSM. I hope this will be helpful for you.

1]Why do we use GlideRecordSecure.
2]which is your current project , company and when did started your work  in ServiceNow?
3]Explain any complex scenarios which you did?
4]explain your roles and responsibility in your project ?
5]which was the complex customisation you have done in your development?
 based on that they will ask more que on that. 
A]in incident table u have 3 custom fields x,y,z if u select x and y based on that data should be 
populated in z explain different methods you will follow for this Scenario(in case of coding they will 
ask client script and BR which you will follow and where you will store the values of X and Y in mean while)
6]How to get sys_id of incident form using script include and set to custom table?
7]if I want to filter assignment_group users as per type of group what i should do?
8]If I want retrive each state time of incident what should I do?(example states:new,in progress, on hold,etc)

*Business rules
1]If I want to close parent incident I want to check that all child incident are closed before closing
parent incident.(need to check practiacal)
2]what is the  use of g_scratchpad ,where you will use , you will use in display BR or other BRs? 
3]How to change the state of an incident to resolved, when a related change is set to close?
9]Introduce yourself and also explain your recent project
10] In Which ITSM module approval is not in place?
11]What are the different ways of migrating code from one instance to another? 
Which modules/tables are used for each of these steps?
12]Which instance have you worked recently?
13]There is a field on Incident form where we can specify day(‘Mon, tue, we…’), according to that day, a notification should get sent to caller. 
If the meeting does not happens then again a new notification should get send like Meeting does not happened.
14]Custom field capture in audit or not

Thanks, And Regards
Abhijeet Pawar.

[SK Chand Basha · Accepted solution]

Hi @NaveenKumarSN 

Refer the below link

▷ Top 100 ServiceNow Interview Questions and Answers *2024 (mindmajix.com) 

Mark this Helpful !!. If this Helps you to understand. This will help both the community and me.

[NaveenKumarSN]

Thank you

[Harish Bainsla · Accepted solution]

Hi please check below links

https://www.servicenow.com/community/developer-articles/servicenow-interview-questions-for-various-c...

Download app interview buddy

https://servicenowinterviewbuddy.com

[Abhijit4]

URL for ServiceNow Interview Buddy has been changed to snbuddy.com

[Abhijit4]

Hello Naveen,

You can find more ServiceNow interview preparation question and answers on below Android app and website. It contains very important ServiceNow developer interview question and answers which will help to boost your interview preparation. To make it easy for readers, questions are divided based on question categories e.g. Notification Queries, Business Rule Queries etc.

ServiceNow Interview Buddy App

ServiceNow Interview Buddy Website 

[manirul]

You can check this blog for SNOW interview questions.

https://snowinterviewguru.blogspot.com/