Please share basic questions on ITSM?

[NaveenKumarSN]

Hi,

Please share anyone basic ITSM questions?

Thanks in advance. 

[Dr Atul G- LNG · Accepted solution]

Hi @NaveenKumarSN 

What do mean by Basic questions, are you looking for an interview

- Then Incident / change / problem / Knowledge Lifecycle

- How these are interrelated. 

- Question can be asked on role and many more question. 

[Abhijeet_Pawar · Accepted solution]

Hello @NaveenKumarSN 

Since you didn't specify any particular module, I'm sharing a mix of questions from ITSM. I hope this will be helpful for you.

1]Why do we use GlideRecordSecure.
2]which is your current project , company and when did started your work  in ServiceNow?
3]Explain any complex scenarios which you did?
4]explain your roles and responsibility in your project ?
5]which was the complex customisation you have done in your development?
 based on that they will ask more que on that. 
A]in incident table u have 3 custom fields x,y,z if u select x and y based on that data should be 
populated in z explain different methods you will follow for this Scenario(in case of coding they will 
ask client script and BR which you will follow and where you will store the values of X and Y in mean while)
6]How to get sys_id of incident form using script include and set to custom table?
7]if I want to filter assignment_group users as per type of group what i should do?
8]If I want retrive each state time of incident what should I do?(example states:new,in progress, on hold,etc)

*Business rules
1]If I want to close parent incident I want to check that all child incident are closed before closing
parent incident.(need to check practiacal)
2]what is the  use of g_scratchpad ,where you will use , you will use in display BR or other BRs? 
3]How to change the state of an incident to resolved, when a related change is set to close?
9]Introduce yourself and also explain your recent project
10] In Which ITSM module approval is not in place?
11]What are the different ways of migrating code from one instance to another? 
Which modules/tables are used for each of these steps?
12]Which instance have you worked recently?
13]There is a field on Incident form where we can specify day(‘Mon, tue, we…’), according to that day, a notification should get sent to caller. 
If the meeting does not happens then again a new notification should get send like Meeting does not happened.
14]Custom field capture in audit or not

Thanks, And Regards
Abhijeet Pawar.

[SK Chand Basha · Accepted solution]

Hi @NaveenKumarSN 

Refer the below link

▷ Top 100 ServiceNow Interview Questions and Answers *2024 (mindmajix.com) 

Mark this Helpful !!. If this Helps you to understand. This will help both the community and me.

[Abhijeet_Pawar]

Hello @MylaganiP 

Below are the interview questions I encountered in my recent interviews. Hopefully, this will be helpful for you. HRSD is not my skill set, so I don’t have any questions on this.

ITSM:
1. What is a variable set? Please explain briefly.
2. Scenario: When you use a variable set in a catalog item, what is the expected output format?
3. Are there ways to limit rows in a multi-row variable set?
4.How do you specifically retrieve a single data record, such as the employee number from employee information, after using the MRVS data output?
5. Scenario: How would you use a Client Script and a Script Include to retrieve specific user information?
6. How can you auto-populate the subcategory field based on the selected category in the Incident form without using a script?
7. Scenario: In Flow Designer, how do you send a notification every 24 hours sequentially for the same request with 10 reminders?
8. Scenario: I have around 10 RITMs in the production instance. The status of these RITMs is not correct. As a developer, I want to close all these RITMs in the production environment.
9. Scenario: On the catalog item, I have four fields: Requester For, Location, Manager Name, and Department. When the "Requester For" field changes, all other fields should be populated.

10]How to send reminder notification if incident is not updated for 7 days ?
11]Have you worked on Major Incident Management ?
12]What are the ways to create a incident in ServiceNow?
13]One scenario was inbound mail coming to ServiceNow and it will have one excel sheet so if we have to import data from sheet which is from mail to import sheet data to ServiceNow table how to setup this.
14] how to make attachment mandatory based on variable value on catalog form
15]Difference between Client Script and Business Rule.
16] What are Workflows and Flow Designers? Have you worked on these? State the difference between them.
17] Apart from ITSM, which ServiceNow Modules have you worked upon?
18] Have you worked on any upgrade project? 
19] What are Update Sets, why and how are they used?
20] How much do you rate yourself in scripting? Write a basic query for Priority 1 incidents from incident table using background script.
21] How will you count the number of active incident in from the incident table? Write the supported background script for the same.

Thanks, And Regards
Abhijeet Pawar.

[Dr Atul G- LNG · Accepted solution]

Hi @NaveenKumarSN 

What do mean by Basic questions, are you looking for an interview

- Then Incident / change / problem / Knowledge Lifecycle

- How these are interrelated. 

- Question can be asked on role and many more question. 

[Abhijeet_Pawar · Accepted solution]

Hello @NaveenKumarSN 

Since you didn't specify any particular module, I'm sharing a mix of questions from ITSM. I hope this will be helpful for you.

1]Why do we use GlideRecordSecure.
2]which is your current project , company and when did started your work  in ServiceNow?
3]Explain any complex scenarios which you did?
4]explain your roles and responsibility in your project ?
5]which was the complex customisation you have done in your development?
 based on that they will ask more que on that. 
A]in incident table u have 3 custom fields x,y,z if u select x and y based on that data should be 
populated in z explain different methods you will follow for this Scenario(in case of coding they will 
ask client script and BR which you will follow and where you will store the values of X and Y in mean while)
6]How to get sys_id of incident form using script include and set to custom table?
7]if I want to filter assignment_group users as per type of group what i should do?
8]If I want retrive each state time of incident what should I do?(example states:new,in progress, on hold,etc)

*Business rules
1]If I want to close parent incident I want to check that all child incident are closed before closing
parent incident.(need to check practiacal)
2]what is the  use of g_scratchpad ,where you will use , you will use in display BR or other BRs? 
3]How to change the state of an incident to resolved, when a related change is set to close?
9]Introduce yourself and also explain your recent project
10] In Which ITSM module approval is not in place?
11]What are the different ways of migrating code from one instance to another? 
Which modules/tables are used for each of these steps?
12]Which instance have you worked recently?
13]There is a field on Incident form where we can specify day(‘Mon, tue, we…’), according to that day, a notification should get sent to caller. 
If the meeting does not happens then again a new notification should get send like Meeting does not happened.
14]Custom field capture in audit or not

Thanks, And Regards
Abhijeet Pawar.

[shashi123]

Thank you @Abhijeet_Pawar 

[SK Chand Basha · Accepted solution]

Hi @NaveenKumarSN 

Refer the below link

▷ Top 100 ServiceNow Interview Questions and Answers *2024 (mindmajix.com) 

Mark this Helpful !!. If this Helps you to understand. This will help both the community and me.