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11-01-2019 12:01 AM
Can anyone please tell the plugin used for connect chat & support. From docs
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/use/collaboration/task/t_Activat... got this. But they are not getting installed. Is there any dependency plugin??
Thanks,
Vaishnavi
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11-01-2019 12:54 AM
Hello Vaishnavi,
Check out these pluggins:
1. com.glide.connect.support : Activate Connect Support
2. com.glide.connect : Activate Connect
3. com.glide.connect.support.service-portal : Activate Connect Support for Service Portal
4. Additional plugins for Connect Support
Please let me know if you face any issues.
Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Abhishek Gardade
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11-01-2019 02:22 AM
glad i helped.
mark my answer as correct and close this thread.
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11-01-2019 02:09 AM
3rd plugin :
Activating the Connect Support and Service Portal integration plugin automatically activates the Connect Support plugin.
4th is not required as it comes up with subscription changes.
So if you installed first two plugins then its done.
Also check,
Abhishek Gardade
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11-01-2019 02:19 AM
Its working now. Thank you fo the help.
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11-07-2019 11:10 PM
why are you switching the correct answer again and again ? if you have any queries on it please update it here.
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04-15-2021 09:43 AM
Hey there,
Quick update -> We are encouraging customers to move from Connect Support to our new, modern solutions: Advanced Work Assignment (AWA) and Workspace Agent Chat.
Read my community article to learn more about the benefits of moving to AWA and Workspace Agent Chat. Read now!
Watch this pre-recorded webinar to learn more about how AWA and Workspace Agent Chat work. Watch now!
Starting in Paris, Connect Support is in a planned deprecation state which means that no new features will be delivered, new customers cannot activate the plugin, and only highly impactful bugs will be fixed. This enables us to focus on delivering more capabilities for AWA and Workspace Agent Chat in the future.
Thanks!
