Hi All,I want to keep RITM and Request states same as Catalog Task(SC TASK) state for particular catalog task's when state changes.ex: If Catalog Task state changes to 'working in progress' then RITM and Request state also should be same in 'Working ...
Hi There, It is recommended by ServiceNow that we need to use 'Create Outage' button from UI action instead of using 'New' button from List control. Can any one guide or give best practice how to achieve 'Create Outage' button available on Change req...
Hi All, I am stuck in middle, please help me to sort my issue, for 1 problem if there are 5 incident records are related i want to get the first incident which is related to that problem and want to update some data in to that incident. Let me know h...
there are two fields A, B.if user the user selects the future date/time on the form this will be populated in field A based on the user location, so we need to populate the CST time zone in field B example if user selects 4 pm and his location is eas...
Hello, Actually There are some End users in our organization to whom some approvers are going through service catalog. I have added those users in a particular group. Can you please what roles I have to give to those end users or to the group that ...
Hi All, i need to write gliderecord query on req table and based on that i need to get RITM number for that Req.
In Flow designer, we have a Flow that requests manager approval for a particular RITM. We wish to update this Flow with an if statement where if the RITM requestor is a manager of other users, then approval will not be required (so it will skip over ...
I've had sort of a confusing request for a complex Catalog Item and wanted to know if anyone had tried this before.I need to create a Catalog Item which would run a customer through three "Gates," all in the same Request... A customer would complete ...
Hello All,ive got a record producer List Collector field that is populated via entries on the sys_choice table. When Selecting multiple options via the service portal, and submitting, the data displayed in the field on the produced record is populati...
Is there a way to see the import logs for a table? I am trying to do some troubleshooting with an OKTA sync to our user table. Please let me know if any additional details are needed.
How to add three column in the servicenow catalog form.
If someone is creating an emergency change we want to require at least one incident is added to the Incidents pending change related list. I am think this would be a business rule but I am not sure how to reference the related list.
Can you please explain me how to add Delete button on OOTB Client Email in Agent Workspace? I know you can go on Classic in the table and delete them but would be very nice and logic that agents can delete their drafts on AW Side. Check attached scre...
