Create On call schedule for 2 Groups , in this case two shifts are there Group-A is from 6am to 6pm in Eastern hrs and also for Group-B is from 6pm to 6 am in estern hrs how can you create?
Hi All, We are using Queued State (which is Custom Field) and we are not using New State( Which is Out of the Box). Can any one help for the below questions : 1. Is there impact for not using OOTB 'New' State? 2. Stay using custom 'Queued' state - w...
my configuration for oauth profile: clien id: xxx client secret:xxx token url: http://domain/version/token grant_type: client_credentials ============================================================ the third party uses oauth2.0 with grant_type use...
I have a workflow event triggering a notification in which I'm trying to attach some files to. Can anyone help with either a workflow script or business rule to copy attachments from the catalog item to the RITM so that they can be included in the no...
Hello SN Team,Can you please tell me, how to identify field value of record changed using onSubmit client script. @Mohith Devatte @Ankur Bawiskar Regards Vinod
I have a requirement on incident form. i need to calculate time when state moves from new to in progress on incident form. for this i have created a before update business rule and in advanced condition state is in progress var gdt1 = new GlideDateTi...
We made changes on a service portal page on our production instance and we want to export that page (including layout changes we did for the rows, columns, widgets, etc. on the page). Tried exporting the XML of the page record and imported it on our ...
On Agent Workspace Alert list there is a list UI Action 'Export' that does not appear on Service Operations Workspace. When looking at sys_declarative_action_assignment I see the following on em_alert but I do not see the UI action visible in Service...
Hi guys, I have a demand to send an attachment (picture) from a sc_task to a mapped network drive folder like "\\isilon\photos_folder" mapped on MID server. But, as expected the company controls the access to this folder by users that are on their do...
problem: 2nd level support people report that incidents sometimes lack the quality or completeness to quickly resolve incidents at 2nd level. That either means the tickets are too generic, lack answers to basic questions, or lack enough information ...
What are the KPI Target as per Global Industry Standards for below CM KPI's ? % of successful changes by Priority% of changes with very high and high risk that cause an outage or disruption% of changes that are implemented on time planned vs actual i...
Hi guys, on my PDI instance i'd like to change the App Engine home page with another home page that i've already configured. I have configured the UI Page but with the following configuration of the glide.home.page i'm not able to change it and i sti...
Hi All, In the Hardware asset table for serial number, I get the record for contains and starts with, but I don't get the record for is equal to (=).Maybe while importing some extra spaces or carriage return characters are added(after searching a lot...
Hi all, I had a requirement that the announcements should default to ESC portal. For this requirement I have written a before insert BR. So whenever a new announcement is created, the Portal will set to ESC Portal. But the issue came in, when a porta...
Hello all, Do we need an approver_user license, if we only need to reject/approve a catalog request by email? i found this question here but replies were from two years ago, so licensing model may have changed: https://community.servicenow.com/commu...
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