Plugins list for ITSM module

[Shivani Dubey1]

List of Plugins required for ITSM

[Gaurav Shirsat]

Hello Shivani,

Can You please Elaborate your requirement?

Plugins are software components that provide specific features and functionalities within a ServiceNow instance. Plugins may be added to the base platform in one of the following ways. Activated by default in the base ServiceNow system. Activated by an admin user (not by default)

Each Module has its own features and for additional Features they have to be separately activated and many of they have separate costs for PROD Instance. these are totally differ from client to client. and costs too.

example purpose please find this for Incident Management

similarly for your work, you have to find for Problem, Change,,,etc

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/ 

[Shivani Dubey1]

Hi Gaurav,

Actually I need to implement ITSM from scratch and just the standard form of ITSM is needed not the pro features of it.

I hope now the requirement is clear.

[Community Alums]

Hi @Shivani Dubey ,

Per the ServiceNow website, the professional package (if that's what you're referring to) is located here: https://www.servicenow.com/products/itsm.html#getstarted

And lists these features/plugins:

Incident Management
Problem Management
Change and Release Management
Request Management
Asset and Cost Management
Walk-Up Experience
Agent Workspace
Now Mobile*
Mobile Agent*
Knowledge Management*
Configuration Management*
Reports and Dashboards*
Service Level Management*
Benchmarks*
Surveys and Assessments*
Virtual Agent
Predictive Intelligence
Performance Analytics
Continual Improvement Management
Service Owner Workspace
Vendor Manager Workspace

With these specific ones being different from the standard package which could be part of ITSM Pro:

• Virtual Agent
• Predictive Intelligence
• Performance Analytics
• Continual Improvement Management
• Service Owner Workspace
• Vendor Manager Workspace
• More...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi @Shivani Dubey ,

You can install the plugins i mentioned above.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep