Business rule in mobile
Hi,My business rule script in approval table is working only on desktop and it is not working in mobile....Does business rule run on mobile? If so then how to select both mobile and desktop options?
Forum Posts
CI relationships multilevel downstream in a list
Suppose we have a CI XIts parents are P,Q and children are Y,ZNow Y has children C and D and Z has children E and F.I have to get all child CI's ( Y,Z,C,D,E, F) in a single list.I am using the code (sample)var childlist = [] ;var prel = new GlideReco...
Where are workflow stages stored?
When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?
Resolved! Removing Signature from Service Now emails
Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...
Adding New States for Catalog Tasks
Hello ServiceNow Community, I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...
Resolved! Set Field Mandatory When Closing Incident Task w/ UI Action
Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped. When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensur...
Resolved! I am unable to insert user role in update set.
Hello experts,I have one role and one user, whenever i am going to assign user to particular role then it's not being capture in my current update set.can anyone please suggest what can i do in this case ?ThanksNihar
Resolved! How to parse/get the XML response in rest webservice
Hi All,We are doing Service Now integration with Remedyforce and SessionId generated from RestMassage with XML response.We are tried to parse the Rest XML response in Business Rule but unable to parse data.i am using below codetry {var r = new sn_ws....
How to remove the delegates from the delegates table who are inactive/terminated??
Hi,There are users who are assigned as delegates to some directors,But those users are already terminated or inactive in the system.How can we delete them from the delegates table??kindly help on the same.thanks
RFC vs. Change Request
Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...
How day light savings ON and OFF work in Servicenow
Hi All,Could you please let me know how the day light savings timings work within Servicenow Instance. Since we see a time difference while triggering the notification.Regards,Vasanth
SLAs results (Offering commitment)
Hello, I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results. When I register incident against particular service o...
Different SLA Schedules for same Priority
I want to create two SLAs based upon the Incident Response and resolution. My Business hours are Monday-Friday 6 AM - 6PM.If a P1 Incident is created within the Business hours (till 5:59:59 PM)) then its response time should be 15 min and resoultion ...
Difference between Business Duration and Actual elapsed time?
Hi,Can any one explain difference between Business Duration which is available on incident table and Actual elapsed time which is available on task_sla table. The output of these two fields should be same or what?ThanksPrasad
How servicenow implementation is done in any organisation,what are steps to achieve it successfully?
Hi all,my question is How servicenow implementation is any organisation?what are the steps in this implementation?what features that organisation gets (ITSM) after the successful implementation?
