I had a look into previous threads but could not find any explaining how OLAs are managed in ServiceNow finally matching to the SLA to the customer. A few OLAs assigned to different groups) can be there for one ticket issued to the customer. I believ...
Hello, in Incident I have added the field "Change Request" (type:reference). When the field is not empty, it shows the Change Request.Number. How it can show Change Request.ID?
Hi, I'm about to apply some import sets on SN, and I was researching but simply I can't find anything about if I want to revert these import sets, is it possible?
Hi, I have configured the mobile view to show certain fields in the list layout. I have reset to defaults and then updated the layout by right clicking > list layout. In our service portal we point to the mobile view to display a list of incidents. T...
I am trying to use a table list collector variable base if or switch condition in Service Catalog workflow , where i am checking if the options selected under list collector field contain X then move to next activity to approval stage else move to fu...
Hi, Can I know what is the change that I have to make to display the RITM number instead of request number? Do I have to change any UI macro or what is the change I have to make and I also want to change some wording in front of the RITM number, any ...
Our organization has outsourced IT support to a managed services provider and they have stood up their own SNOW instances on our behalf independant our our "legacy" SNOW instances. There was no data conversion and we simply closed out transactions...
Befor business rule is failing to abort action, It is displaying error message " Please create a time card before closing the task" But it is not stopping task closure. Please let me know what might be the issue.
Hello, I'm working on creating a new dynamic filter option using a script include to populate a list of users matching certain criteria into a filter condition. For any user with an admin role, it works exactly as expected. For any non-admin user, it...
Hello! I am trying to set some fixed values in reference fields like assignment group, location, primary configuration item. Our requirement is when incident tickets are generated from Dynatrace Integration, assignment group, location and CI should h...
Hi , I am facing some issue in Email Notification. If the user updates his comments in the "Additional Comments" , Email should be Triggered to the Requester . Requester is getting Email Notifications but the comments are not populating in the Email ...
Guys am trying to show `name` field from `announcement` table on html side using `<marquee></marquee>` field. Server script: (function() {var announce=new GlideRecord('announcement'); announce.addQuery('active=true'); announce.query(); while(announc...
Hello,Our Service Catalog approval process triggers user approvals to one or more users. If one of the approvers or their delegates approves or rejects the RITM, the other approvals should move to no longer required and the workflow should move forwa...
Hi All, I am trying to report off of a custom table and also pull values from the related list. As shown below, for the report I am pulling values from the table and I will also need to know how many CIs are related to this table. On the CI record,...
Hi, I have a catalog client script for validating date within a year and any selection more than a year from current date should through error msg. It is working fine in UI type 'Desktop' but not in 'Service Portal'. **********Script follows, functio...
