Populate field values in catalog form in service portal by clicking UI Action button

[Anjaneyulu1]

Hii All,

I have a requirement.

1. Create a new Category 'Service Request'.
2. Create Service Catalog with name 'Service Request for Incidents' with variables - Requestor(Type - Reference), Category (Type - Choice; with same options as in Incident), Short Description(Type - String), Description(Type - String), Currency( Type - Currency).
3. Create UI Action 'Çreate SR' which should be visible only when category is 'Service Request'.
4. On click of this button , it should redirect to catalog created in point no.2 and variables(Caller in Requestor, Category , Currency, SHort Description) should be auto- populated in catalog page with values available in Incident form.

-->I have done 1,2&3 points.

-->im struck at 4th point.

-->please help me in the 4th point how to sort it out.

Thanks,

anjaneyulu.

[chrisperry · Accepted solution]

Ok thanks - so the reason requester is not getting populated is the name of your variable is actually 'requester', so I updated line 5 of your onLoad 'Incident details' catalog client script accordingly and it is now working:

g_form.setValue('requester', caller);

URL: https://dev89219.service-now.com/sp?id=sc_cat_item&sys_id=75732e4b1b564110dc0f40c6cc4bcb67&sysparm_caller=6fadf5f21bca0110dc0f40c6cc4bcb6b&sysparm_category=Service%20Request&sysparm_shortDescription=wert

Screenshot:

I also went back and set all the choices you created for your Category variable to have Inactive = true since they are no longer needed due to Choice table/field configuration, and this resolved the duplicate Service Request choice issue as well.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[Anjaneyulu1]

Hii Perry,

it's working now perfectly.

Thank you so much.

[Anjaneyulu1]

Hii Perry,

Last one

ln my PDI having an issue regarding worknotes in Incident & Incident Tasks.

If i post worknotes in incident .

that worknotes should populate in all incident tasks & Vice versa incident tasks to incident.

worknotes are coming 3times in incident & incident tasks.

please check the Business Rules Once & let me know why it is performing like that.

I already posted this requirement in community no one given correct answer for me

Give me reply on this post 

https://community.servicenow.com/community?id=community_question&sys_id=abebf0c71b8a8990c790ece6b04bcb53

Thanks,

Anjaneyulu.

[chrisperry]

Hey Anji,

Sure thing - I just posted a reply on that thread, I think you should be good to go there.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[BALAJI K R]

Hi Chris,

For the same type of requirement, how can we copy the attachment to the catalog form using ui action along with other fields?

Thanks