Populate field values in catalog form in service portal by clicking UI Action button

[Anjaneyulu1]

Hii All,

I have a requirement.

1. Create a new Category 'Service Request'.
2. Create Service Catalog with name 'Service Request for Incidents' with variables - Requestor(Type - Reference), Category (Type - Choice; with same options as in Incident), Short Description(Type - String), Description(Type - String), Currency( Type - Currency).
3. Create UI Action 'Çreate SR' which should be visible only when category is 'Service Request'.
4. On click of this button , it should redirect to catalog created in point no.2 and variables(Caller in Requestor, Category , Currency, SHort Description) should be auto- populated in catalog page with values available in Incident form.

-->I have done 1,2&3 points.

-->im struck at 4th point.

-->please help me in the 4th point how to sort it out.

Thanks,

anjaneyulu.

[chrisperry]

Ok so it is going to be a very similar solution to the mail script we worked on in your previous thread.

You can set up the UI action as below:

UI action script pasted below:

//replace sys_id value with the sys_id of your catalog item
var srLink = '/sp?id=sc_cat_item&sys_id=039c516237b1300054b6a3549dbe5dfc';
srLink += '&sysparm_caller=' + current.getValue('caller_id') + '&sysparm_category=' + current.getValue('category') + '&sysparm_shortDescription=' + current.getValue('short_description');
action.setRedirectURL(srLink + '');

Then you will need an onLoad catalog client script on your catalog item to parse the URL parameters if they're present and set the variable values accordingly:

function onLoad() {
    //Type appropriate comment here, and begin script below
    var caller = getParameterValue('sysparm_caller') ? getParameterValue('sysparm_caller') : false;
    if (caller) {
        g_form.setValue('requestor', caller);
    }
    var category = getParameterValue('sysparm_category') ? getParameterValue('sysparm_category') : false;
    if (category) {
        g_form.setValue('category', category);
    }
    var shortDescription = getParameterValue('sysparm_shortDescription') ? getParameterValue('sysparm_shortDescription') : false;
    if (shortDescription) {
        g_form.setValue('short_description', shortDescription);
    }
}

function getParameterValue(name) {
    name = name.replace(/[[]/, "\\[").replace(/[\]]/, "\\]");
    var regexS = "[\\?&]" + name + "=([^&#]*)";
    var regex = new RegExp(regexS);
    var results = regex.exec(this.location.href);

    return (results ? unescape(results[1]) : "");
}

There is no OOTB field on incident for Currency, so I'm not sure which field you're referring to there, but either way you can use the same methodology as I have demonstrated above to set additional variables from incident fields as necessary.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[Anjaneyulu1]

Hii Christopher Perry,

I have written everything as you written.

But in incident form i have clicked ui action button(create SR) it is not performing any kind of action and it is not redirecting to service portal.

Thanks,

Anjaneyulu.

[chrisperry]

Could you please copy and paste the script from your UI action?

[Anjaneyulu1]

Hi Perry,

As you written i have copied & pasted in ui action(create SR).

[chrisperry]

Hi Anjaneyulu,

The same code is working for me in my PDI - I'm not sure why your UI action is not doing anything:

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry